Client Relationship Consultant 1-4 / Banker - Chicago East (Northern Hub)

Company: U.S. Bank National Association
Location: Skokie
Posted on: May 25, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.


Job Description


Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs.


Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.


This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.


This active posting is for a Client Relationship Consultant role: Client Relationship Consultant 1, Client Relationship Consultant 2, Client Relationship Consultant 3 and Client Relationship Consultant 4. Below are the basic qualifications and preferred experience for each level of role. Your level of experience will be reviewed and matched to the appropriate job level when you apply to this posting.


Client Relationship Consultant 1


Basic Qualifications


- High school diploma or equivalent


- One to three years of customer service experience


- One to three years of sales experience


Preferred Skills/Experience


- Proven ability to build and foster relationships with clients through proactive outreach and follow up


- Ability to effectively engage and communicate with clients


- Basic knowledge of applicable bank and branch policies, procedures and support systems


- Proven customer service and interpersonal skills


- Experience with using and demonstrating digital products and self-service technologies


- Ability to explore and identify a customer's true needs while leveraging a digital first mindset


- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively


- Experience in the financial services industry preferred


Client Relationship Consultant 2


Basic Qualifications


- High school diploma or equivalent


- Three to four years of customer service experience


- Three to four years of sales experience


Preferred Skills/Experience


- Proven ability to build and foster relationships with clients through proactive outreach and follow up


- Ability to effectively engage and communicate with clients


- Thorough knowledge of applicable bank and branch policies, procedures and support systems


- Proven customer service and interpersonal skills


- - Experience with using and demonstrating digital products and self-service technologies


- Ability to explore and identify a customer's true needs while leveraging a digital first mindset


- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively


- Experience in the financial services industry preferred


Client Relationship Consultant 3


Basic Qualifications


- High school diploma or equivalent


- Four to five years of customer service experience


- Four to five years of sales experience


Preferred Skills/Experience


- Proven ability to build and foster relationships with clients through proactive outreach and follow up


- Ability to effectively engage and communicate with clients


- Thorough knowledge of applicable bank and branch policies, procedures and support systems


- Thorough knowledge of all retail products and services


- Proven customer service and interpersonal skills


- Experience in participating in sales campaigns/promotions


- Experience with using and demonstrating digital products and self-service technologies


- Ability to explore and identify a customer's true needs while leveraging a digital first mindset


- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively


- Experience in the financial services industry preferred


Client Relationship Consultant 4


Basic Qualifications


- High school diploma or equivalent


- Five or more years of customer service experience


- Five or more years of sales experience


Preferred Skills/Experience


- Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems


- Advanced knowledge of all retail products and services


- Proven customer service and interpersonal skills


- Experience in participating in sales campaigns/promotions


- Strong mathematical, problem-solving, and negotiation skills


- Strong verbal and written communication skills


- Experience in the financial services industry preferred


- Previous supervisory experience preferred


If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Benefits:


Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):


Healthcare (medical, dental, vision)


Basic term and optional term life insurance


Short-term and long-term disability


Pregnancy disability and parental leave


401(k) and employer-funded retirement plan


Paid vacation (from two to five weeks depending on salary grade and tenure)


Up to 11 paid holiday opportunities


Adoption assistance


Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


EEO is the Law


U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.


E-Verify


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Keywords: U.S. Bank National Association, Skokie , Client Relationship Consultant 1-4 / Banker - Chicago East (Northern Hub), Professions , Skokie, Illinois