Ambulance Dispatcher: Overnights
Company: LifeLine Ambulance Illinois
Location: Skokie
Posted on: January 27, 2023
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Job Description:
LifeLine Ambulance Illinois - About LifeLine
Driven by care, the LifeLine philosophy permeates far beyond a
slogan. Established in 2008, LifeLine has rapidly blossomed into a
regional industry leader. Our staunch reputation is built on
reliability, safety and innovation. Proudly serving our communities
in Illinois, Tennessee and Michigan, LifeLine's progressive
expansion is reshaping medical transportation.
The opportunity:
Must have dispatch experience.
LifeLine Ambulance is currently seeking to fill the role of a
Ambulance Dispatcher for overnights to efficiently dispatch
vehicles to emergency and non-emergency calls in and around the
Chicago Metro area. This Dispatcher position reports directly to
the Dispatch Manager and plays a critical role as the first line of
response for our patients and customers in emergency and
non-emergency situations. The Dispatcher is responsible for
effectively monitoring the dispatch system and communicating with
the Intake team and field crews to coordinate calls and vehicle
placement as well as maintaining acceptable turnaround times. The
Dispatcher does this by providing top tier customer service to
medical facilities we operate with and our field staff.
-Dispatcher Responsibilities:
Communicates and interacts effectively and tactfully with staff at
facilities, peers and supervisors as well as patients.
Assists in facilitating improved service through troubleshooting
and communication.
Maintains written dispatch logs, operates dispatch program,
operates under all FCC laws and regulations, obtains all pertinent
information from callers.
Ensuring HIPAA guidelines, as well as client and employee privacy,
are met with the highest level of discretion.
Maintains control over the CAD; aware of the locations and ETA of
all vehicles.
Attends and participates in departmental meetings and in-services
as directed.
Performs other duties as assigned.
Requirements
Education: -High School Diploma or equivalent
License/Certifications: Must obtain CPR certification within 2
months of employment & EMD within 1 year. The company will
recompense the employee for this.
Skills:
Must have current or prior dispatch experience -
Must be able to fluently speak, read, and write in English.
Able to type at 30 WPM
Working knowledge of HIPAA regulations
What we offer:
Competitive Pay, PTO, and overtime opportunities
A variety of elective benefits including Medical, dental, and
Vision insurance, and 401K
Tuition reimbursement
On-site continuing education
Family culture based on open communication
EMS career advisers
LifeLine is an Equal Opportunity Employer committed to creating and
maintaining a diverse workforce: Minorities/Females/
Disabled/Veterans.
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Keywords: LifeLine Ambulance Illinois, Skokie , Ambulance Dispatcher: Overnights, Professions , Skokie, Illinois
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