Client Support Analyst - Eforms Team
Company: Experian
Location: Skokie
Posted on: July 29, 2022
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Job Description:
Company DescriptionAbout us, but we'll be briefExperian is the
world's leading global information services company, unlocking the
power of data to create more opportunities for consumers,
businesses and society. We are thrilled to share that FORTUNE has
named Experian one of the 100 Best Companies to work for. In
addition, for the last five years we've been name in the 100
"World's Most Innovative Companies" by Forbes Magazine.As the world
of work evolves, human capital management must keep pace.Employers
have been seeking scalable, client-focused alternatives with
employee self-service functionality.In response, Experian has
brought together the industry's leading experts to offer the best
of the best - a suite of specialized solutions delivering unmatched
service, trusted experience, and client-inspired innovation.We are
keeping the focus and flexibility employers value in boutique
providers and adding the resources and security of Experian. We
would love you to join us at Experian Employer Services and help us
to shape the future of outsourced HR compliance solutions, maximize
cost savings, and transform the employee experience for Employer
organizations.Job DescriptionJOB DESCRIPTION - Client Support
Analyst - Employer ServicesAs the world of work evolves, human
capital management must keep pace.Employers have been seeking
scalable, client-focused alternatives.In response, Experian has
brought together the industry's leading experts to offer the best
of the best- a suite of specialized solutions delivering unmatched
service, trusted experience, and client-inspired innovation.We are
keeping the focus ad flexibility employers value in boutique
providers and adding the resources and security of Experian.We
would love you to join us at Experian in helping us to shape the
future of employer services for Human Resources compliance and
outsourcing.We are seeking a Client Support Analyst on our EForms
Team.You will be the client's direct link to CIC Plus, its
solutions and technology where you willprovide direct support to
our clients as their employees submit I-9s, withholding and
onboardingforms.. You'll help shape a new business at Experian and
help to drive market penetration of new and existing product lines
in this space.We seek a candidate eager to join a start-up
atmosphere, someone who is able to adapt readily, instill
confidence in internal and external partners and drive results.
Comfort with ambiguity and a high aptitude for adaptability are
necessary.As the ideal candidate, you'll need to be able to quickly
prioritize opportunities and have a strong drive for
accomplishment. You must be comfortable with shifting priorities
and be a world class problem solver, working across functional
units to ensure success. Strong written and verbal communication
skills, and ability to convey ideas and information through slides,
as well as verbal and written materials is required. You must also
demonstrate an ability to manage a variety of tasks within a
fast-paced, collaborative environment, and be solution-oriented
while keeping tasks prioritized.The ability to raise issues before
they turn into problems is critical.Strong organization, time
management, problem solving, and communication skills are
essential.The ideal candidate also brings creative and strategic
solutions to the table to help solve complex problems and is
someone who acts as a change agent to evolve processes and
challenge current thinking.A successful candidate is:Collaborative
- strong partnering skills including with fellow team members,
peers and key stake holders; able to build relationships & connect
ideas across internal and external opportunitiesCreative and
Curious - willing to take risks, challenge traditional approaches,
inquisitive with a penchant for seeking new opportunitiesDetermined
and Disciplined - achievement oriented; optimistic about what can
be; persistent, resilient to setbacks, seeks high levels of
activity, fast-paced environment; demonstrates a fierce commitment
to challenging status quo, a strong bias for actionWhat you'll be
doing:--- Be a Subject Matter Expert on CIC Plus's software---
Answer day to day operational questions from client contacts as
they and their employees navigate CIC Plus's platform--- Assist
clients with loading their employee data to CIC Plus for form
presentation--- Train and assist clients with understanding the CIC
Plus system capabilities and reports available to them--- Respond
to client support tickets and manage the escalation of cases---
Provide timely and accurate answers to client questions--- Work
with our team of developers to manage custom projects---
Communicate to management clients' needs and feedback--- Join
forces with other team members to create How-to and FAQs for
internal andexternal use (knowledge base)QualificationsWhat your
background looks like:--- Manage time and resources and weigh
priorities against the needs of multiple clients--- Remain flexible
and be comfortable with ambiguity within a very demanding,
constantly changing environment.--- Organized and flexible within a
high-paced and changing environment--- Must be able to work in
teams on large projects and communicate effectively with others---
Exhibit exceptional follow-up skills--- Possess strong
problem-solving and analytical skills--- Ability to concentrate and
pay close attention to detail--- Outstanding client service
skills--- Excellent verbal and written communication skills---
Apply product and service knowledge to resolve client issues---
Succeed at working within a team or alone--- Ability to maintain a
strong business relationship with clients--- Think outside the box
to find a creative solution to a problem--- Disposition towards
proactively identifying client opportunities and risks---
Proficient in MS Office Suite--- Knowledge of human capital
management systems and/or HR/Payroll/Tax related product offerings
a plusAdditional InformationPerks15 days of vacation accrual
annually, five sick days and two volunteer days (plus twelve paid
holidays). Competitive pay and comprehensive benefits package, with
a bonus target of 10%. Flexible work schedule and relaxed dress
code.Employee stock purchase program and 401K matching.Experian is
proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where
people love their work and love working together. We believe that
diversity, equity and inclusion is essential to our purpose of
creating a better tomorrow. We value the uniqueness of every
individual and want you to bring your whole, authentic self to
work. For us, this is The Power of YOU and and it reflects what we
believe.See our DEI work in action!If you live in Colorado,
Connecticut or New York City, please contact us here for the salary
range of this position (include this Job Title in your email). In
addition to a competitive base salary and variable pay opportunity,
Experian offers a comprehensive benefits package including health,
life and disability insurance, generous paid time off including
parental and family care leave, an employee stock purchase plan and
a 401(k) plan with a company match. Experian Careers - Creating a
better tomorrow togetherFind out what its like to work for Experian
by clicking here
Keywords: Experian, Skokie , Client Support Analyst - Eforms Team, Professions , Skokie, Illinois
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