IT Technician

Company: Graham Healthcare
Location: Skokie
Posted on: May 14, 2022

Job Description:

Job Title-- -IT TechnicianLocationSkokie, IL, USA Additional Location(s)Employee TypeEmployeeWorking Hours Per Week40Job DescriptionIt's Just Better Here. Graham Healthcare Group is hiring for an IT Technician to join our dynamic team. This position will provide escalation support and maintenance for client IT services on tablets, computers, mobile devices, printers and any other end-user hardware and software. -- -This position will also execute client device installation, repairs, and upgrades to ensure optimal performance. IT Technician Job Responsibilities:Assist in developing long-term strategies and support capacity planning to meet future client IT needsIdentify and capture user requirementsConduct research on, evaluate, and recommend client devices, software, and related products for purchaseInstall, upgrade, configure, maintain, and troubleshoot end-user hardware and software to ensure required desktop service levelsEnsure accurate tracking of hardware through Asset Management proceduresPerform onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users, recommending and implementing corrective solutions, as needed.Provide escalated level 2 Service Desk support for end-user software issues.Support accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframesSupport new-hire orientation and onboarding requirementsAdhere to all IT Service Management policies and process areas (Incident, Problem, Request, Change, Knowledge, and Asset Management)Contribute to continual service improvement in all aspects of IT support functionEducation and/or ExperienceAssociate degree in IT required, Bachelor's preferredPrior help desk experienceInitiative to learn and understand process/workflowExcellent troubleshooting skills, phone skills and customer service skills About Graham Healthcare Group: As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum. Join Graham Healthcare Group and enjoy the following benefits:Competitive Pay:-- - With opportunity for advancement-- -Health and Welfare Benefits:-- --- -Various-- -medical, dental, and vision insurance options for you and your family to choose from.-- -Supplemental Benefits:-- -Company paid life insurance and disability benefits.-- - Also, pre-tax FSA and HSA plans are offered.-- -Generous PTO Packages:-- - 15 days PTO-- -that grows with your-- -tenure, 6 paid-- -holidays, 1-- -personal day.-- -Retirement:-- - Save for your future with our company offered 401k plan-- -and pension.Company-Paid Education Programs:-- - Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.-- - -- -Benefits may vary based on your employment status.-- - NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. Graham Healthcare Group is an Equal Opportunity Employer

Keywords: Graham Healthcare, Skokie , IT Technician, Professions , Skokie, Illinois