IT Technician
Company: Graham Healthcare Group
Location: Skokie
Posted on: May 9, 2022
Job Description:
It's Just Better Here. Graham Healthcare Group is hiring for an
IT Technician to join our dynamic team. This position will provide
escalation support and maintenance for client IT services on
tablets, computers, mobile devices, printers and any other end-user
hardware and software. This position will also execute client
device installation, repairs, and upgrades to ensure optimal
performance.IT Technician Job Responsibilities:
- Assist in developing long-term strategies and support capacity
planning to meet future client IT needs
- Identify and capture user requirements
- Conduct research on, evaluate, and recommend client devices,
software, and related products for purchase
- Install, upgrade, configure, maintain, and troubleshoot
end-user hardware and software to ensure required desktop service
levels
- Ensure accurate tracking of hardware through Asset Management
procedures
- Perform onsite and remote analysis, diagnosis, and resolution
of complex PC, tablet, and mobile device problems for end-users,
recommending and implementing corrective solutions, as needed.
- Provide escalated level 2 Service Desk support for end-user
software issues.
- Support accurate Incident and Request Management information
capture, prioritization, and ensure completion within SLA
timeframes
- Support new-hire orientation and onboarding requirements
- Adhere to all IT Service Management policies and process areas
(Incident, Problem, Request, Change, Knowledge, and Asset
Management)
- Contribute to continual service improvement in all aspects of
IT support functionEducation and/or Experience
- Associate degree in IT required, Bachelor's preferred
- Prior help desk experience
- Initiative to learn and understand process/workflow
- Excellent troubleshooting skills, phone skills and customer
service skillsAbout Graham Healthcare Group:As an innovator in an
evolving healthcare world, Graham Healthcare Group has been
designing business and technology solutions to drive better care,
outcomes, and productivity within its own home health and hospice
companies for over 20 years. In the last several years, our
solutions have been successfully integrated across the healthcare
continuum.Join Graham Healthcare Group and enjoy the following
benefits:
- Competitive Pay: With opportunity for advancement
- Health and Welfare Benefits: Various medical, dental, and
vision insurance options for you and your family to choose
from.
- Supplemental Benefits: Company paid life insurance and
disability benefits. Also, pre-tax FSA and HSA plans are
offered.
- Generous PTO Packages: 15 days PTO that grows with your tenure,
6 paid holidays, 1 personal day.
- Retirement: Save for your future with our company offered 401k
plan and pension.
- Company-Paid Education Programs: Grow your career by taking
advantage of 50% discounts on tuition for selected courses offered
by Purdue and Kaplan. Benefits may vary based on your employment
status.NOTICE: Successful completion of a drug screen prior to
employment is part of our background process, which includes
medical and recreational marijuana.By supplying your phone number,
you agree to receive communication via phone or text.JR#
JR217808
Keywords: Graham Healthcare Group, Skokie , IT Technician, Professions , Skokie, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...