Welcome Coordinator
Company: Oak Street Health Inc.
Location: Skokie
Posted on: May 25, 2023
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Job Description:
Company: Oak Street Health
Title: Welcome Coordinator
Role Description
The purpose of the Welcome Coordinator at Oak Street Health is to
create an inclusive environment for anyone who walks through our
doors and to make a positive first and last impression on our
patients. Welcome Coordinators are the face of our clinic and the
glue that keeps our center operations efficient. Welcome
Coordinators perform various administrative tasks that allow our
broader teams to execute on creating an unmatched patient
experience, deliver the best care anywhere and make Oak Street a
great place to work. Welcome Coordinators juggle tasks such as
scheduling patient appointments, managing inbound and outbound
phone calls, as well as managing administrative tasks including fax
and mail distribution. Welcome Coordinators are expected to be
friendly and highly flexible.
Welcome Coordinators are a part of our Service Team and report to
the Practice Manager. The main focus of the Service Team is
creating a seamless experience for our patients and community
members. Welcome Coordinators are responsible for delivering
excellent, high-touch assistance to our patients and guests
everyday.
Check out this pamphlet for a sneak peek into the life of an Oak
Street Welcome Coordinator!
Core Responsibilities:
* Welcoming patients and guests
* Conducting visit check-in and assisting patients with required
forms
* Collecting co-pays
* Updating patient information and making changes in electronic
medical record platform
* Scheduling/rescheduling appointments within electronic medical
records platform
* Managing phone lines by answering, taking messages, and
conducting outbound calls as instructed
* Managing faxes in the electronic fax platform
* Maintaining the cleanliness of the Welcome and Community Room
areas
* May be required to float to other centers in the region on an
infrequent basis
* Other duties as assigned
What we're looking for
Required
* Strong computer skills required and basic knowledge of Google
Suite
* Professional phone etiquette
* Fluency in Spanish, Polish, Russian, or other languages spoken by
people in the communities we serve (where necessary)
* US work authorization
Strongly preferred
* Experience in customer service setting strongly preferred
* Some college preferred
Other Skills
* A flexible and positive attitude
* A welcoming and nurturing attitude toward our patient population
of older adults
* High level of integrity
* Someone who embodies being "Oaky"
What does being "Oaky" look like?
* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and delivering results
* Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it
should be'', providing personalized primary care for older adults
on Medicare, with the goal of keeping patients healthy and living
life to the fullest. Our innovative care model is centered right in
our patient's communities, and focused on the quality of care over
volume of services. We're an organization on the move! With over
150 locations and an ambitious growth trajectory, Oak Street Health
is attracting and cultivating team members who embody "Oaky" values
and passion for our mission.
Oak Street Health Benefits:
* Mission-focused career impacting change and measurably improving
health outcomes for medicare patients
* Paid vacation, sick time, and investment/retirement 401K match
options
* Health insurance, vision, and dental benefits
Keywords: Oak Street Health Inc., Skokie , Welcome Coordinator, Other , Skokie, Illinois
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here to apply!
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