Account Executive
Company: Second Life Mac
Location: Skokie
Posted on: August 7, 2022
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Job Description:
Chicagoland area & Southeast US Territory Candidates ONLY.Job
Summary:The Account Executive seat buys devices from Education and
Businesses, growing the region each year. Managing the relationship
from pick up to payout and customer satisfaction is key to the
success of this role. This is important because without buying
devices we do not have a company. The more we buy the more we are
helping schools and businesses sustain their Apple technology
plans. Pipeline:-- Committed to fill the pipeline by creating a
book of business that is considered run rate from our existing
client base. -- Confirming along with your Director of Procurement,
our quota by calculating how many quotes you must complete, how
much run rate is necessary, how many new clients and how many
repeat clients in order to hit quota. -- Pipelines must be 5 times
the amount of your quotaCRC (Coverage, Relationships,
Creativity)--- Coverage:--- Ensure every Tech Director who has
Apple devices in your region knows, loves and trusts us. ---
Communicate with tech directors via phone call and/or text
frequently.--- You are viewed as a friend and confidant, not as a
"vendor". --- Recognize what accounts are a 1:1 Apple.---
Understand the Apple refresh opportunities and the potential flips
away from Apple to Chrome.--- Collaborate with team members to gain
traction in all areas of your region. --- Map out the states that
demonstrate prospects, which states are AE States, and which are
the DP States of focus for the current year. --- Relationships: ---
Focus on making each customer experience world class and ensure
that the client becomes an SLM customer for life. --- Give them the
best experience possible and go above and beyond. People remember
how you make them feel! Make them feel like a superstar! ---
Establish relationships with the AFS (Apple Financial Services)
teams in your areas. --- Understand who your customers for life are
and replicate that in other states. Domino affect! --- Creativity
---- We stand out because we are different in this space of ours.
--- Find out what works in your region. Trade shows, Dinners,
Customer Advisory Boards, What? Donuts, Pizza, Popcorn, a
handwritten thank you notes instead of an email. --- Julie Evans
statistics - use these and elevate the conversation.Quoting and
Salesforce Accuracy:-- Our lifeline is quoting and being accurate
in salesforce. This is important because we adjust the entire
company around these numbers being accurate. -- Salesforce is
heavily dependent on, and the information must be accurate and
correct. Failure to do so will have a negative impact on our entire
business. -- The number of quotes completed will be a direct result
of how many units your team will procure. Client Coordination:---
Coordinating and communicating with the client is key to our
success and this position is directly responsible for customer
satisfaction. --- Making sure that the customer experience from
beginning to end is exceptional for the client is paramount.
Required Skills/ Education:-- Excellent verbal and written
communication skills.-- Customer service and customer facing
skills.-- Ability to Multitask and work on multiple accounts.--
Outstanding organizational skills and attention to detail.--
Exceptional time management skills with a proven ability to meet
deadlines.-- Capability to function will in a high-paced
environment.-- Travel may be required as needed.-- High School
Diploma or Equivalent.-- Experience with Salesforce is a plus.
Qualifications: -- 3+ years preferred in client experience.--
Preferred experience with building and maintaining a clientele
pipeline.-- Experience in building marketing strategies.
Certifications: -- Any are a plus.A Pre-screening questionaire will
be e-mailed to you following the review of your application.
Keywords: Second Life Mac, Skokie , Account Executive, Other , Skokie, Illinois
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