Account Executive

Company: Second Life Mac
Location: Skokie
Posted on: August 7, 2022

Job Description:

Chicagoland area & Southeast US Territory Candidates ONLY.Job Summary:The Account Executive seat buys devices from Education and Businesses, growing the region each year. Managing the relationship from pick up to payout and customer satisfaction is key to the success of this role. This is important because without buying devices we do not have a company. The more we buy the more we are helping schools and businesses sustain their Apple technology plans. Pipeline:-- Committed to fill the pipeline by creating a book of business that is considered run rate from our existing client base. -- Confirming along with your Director of Procurement, our quota by calculating how many quotes you must complete, how much run rate is necessary, how many new clients and how many repeat clients in order to hit quota. -- Pipelines must be 5 times the amount of your quotaCRC (Coverage, Relationships, Creativity)--- Coverage:--- Ensure every Tech Director who has Apple devices in your region knows, loves and trusts us. --- Communicate with tech directors via phone call and/or text frequently.--- You are viewed as a friend and confidant, not as a "vendor". --- Recognize what accounts are a 1:1 Apple.--- Understand the Apple refresh opportunities and the potential flips away from Apple to Chrome.--- Collaborate with team members to gain traction in all areas of your region. --- Map out the states that demonstrate prospects, which states are AE States, and which are the DP States of focus for the current year. --- Relationships: --- Focus on making each customer experience world class and ensure that the client becomes an SLM customer for life. --- Give them the best experience possible and go above and beyond. People remember how you make them feel! Make them feel like a superstar! --- Establish relationships with the AFS (Apple Financial Services) teams in your areas. --- Understand who your customers for life are and replicate that in other states. Domino affect! --- Creativity ---- We stand out because we are different in this space of ours. --- Find out what works in your region. Trade shows, Dinners, Customer Advisory Boards, What? Donuts, Pizza, Popcorn, a handwritten thank you notes instead of an email. --- Julie Evans statistics - use these and elevate the conversation.Quoting and Salesforce Accuracy:-- Our lifeline is quoting and being accurate in salesforce. This is important because we adjust the entire company around these numbers being accurate. -- Salesforce is heavily dependent on, and the information must be accurate and correct. Failure to do so will have a negative impact on our entire business. -- The number of quotes completed will be a direct result of how many units your team will procure. Client Coordination:--- Coordinating and communicating with the client is key to our success and this position is directly responsible for customer satisfaction. --- Making sure that the customer experience from beginning to end is exceptional for the client is paramount. Required Skills/ Education:-- Excellent verbal and written communication skills.-- Customer service and customer facing skills.-- Ability to Multitask and work on multiple accounts.-- Outstanding organizational skills and attention to detail.-- Exceptional time management skills with a proven ability to meet deadlines.-- Capability to function will in a high-paced environment.-- Travel may be required as needed.-- High School Diploma or Equivalent.-- Experience with Salesforce is a plus. Qualifications: -- 3+ years preferred in client experience.-- Preferred experience with building and maintaining a clientele pipeline.-- Experience in building marketing strategies. Certifications: -- Any are a plus.A Pre-screening questionaire will be e-mailed to you following the review of your application.

Keywords: Second Life Mac, Skokie , Account Executive, Other , Skokie, Illinois