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Scheduling Coordinator

Company: Accreditation Association for Ambulatory Health Ca
Location: Skokie
Posted on: June 22, 2022

Job Description:

Reporting to the Manager, Accreditation Services and with day-to-day supervisory guidance from the Scheduling Team Lead, the Scheduling Coordinator is responsible for all aspects of the survey scheduling process. This includes appropriate matching of client survey scope to surveyor characteristics to ensure a good fit for assignment, maintaining departmental turnaround time goals, and ensuring timely communication to all parties. This role requires high-level customer service to clients and surveyors through delivery of scheduling activities, and executed effectively contributes significantly to client satisfaction and delivery of cost effective surveys.
Schedule onsite and virtual surveys with client organizations by matching client and surveyor characteristics and requirements includingavailability and with consideration for geography. Collaborate with Scheduling Team Lead to ensure timely survey/surveyor match andscheduling.

  • Develop and maintain working knowledge of scheduling operational processes and accreditation policies.
  • Comply with accreditation policies and deliver work within timeframes required to fulfill turnaround time and quality commitments.
  • Provide high quality timely client service in response to client questions received via phone, email or other channels, regarding an organization's survey scheduling, re-scheduling, cancellations, and postponements. Identify and propose effective solutions to scheduling issues and client needs. Escalate to Scheduling Team Lead or manager as appropriate.
  • Ensure continued communication with clients throughout the survey scheduling process, providing updates for delays or postponements, as necessary (e.g., due to weather, surveyor availability changes or other issues.)
  • Respond to, triage and escalate client information requests and deviations in the survey process as necessary to Scheduling Team Lead or Operations Manager.
  • Maintain timeline/action plans on assigned surveys and adhere to scheduling deadlines, managing day-to-day pending surveys.
  • Meet Scheduling Coordinator performance goals (e.g., monthly volume, TAT, accuracy, etc.) and proficiency requirements. Demonstrate ability to professionally communicate information to supervisors, co-workers, and external contacts via telephone, in written form, and e-mail.
  • Collaborate with Business Development team for monitoring key client group TAT requirements.
  • Participate in new system and system revisions testing for new functionality and other enhancements/fixes.
  • Responsibilities include both accreditation and certification programs.Minimum Qualifications and Job-specific Competencies Required
    • Minimum education: high school diploma
    • Excellent verbal and written communication skills
    • Attention to detail with a focus on quality and results
    • Ability to multitask with effective time management
    • Quick thinker; fast learner and comfortable navigating custom scheduling application
    • Microsoft Office Proficient (i.e., WORD, EXCEL, PowerPoint)Preferred Qualifications
      • Bachelor's degree preferred
      • At least one year of customer service work experience preferred
      • At least one year of scheduling work experience preferred

Keywords: Accreditation Association for Ambulatory Health Ca, Skokie , Scheduling Coordinator, Other , Skokie, Illinois

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