Branch Banker (Universal)
Company: PNC Financial Services Group, Inc.
Location: Skokie
Posted on: May 13, 2022
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Job Description:
Position Overview
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a full-time Branch Banker in a Universal
Branch, you will strengthen customer relationships with a defined
sales process. You will spend most of your time as a personal
banker, engaging customers in sales conversations in order to
identify appropriate financial solutions. This position, within
PNC's Retail Branch Banking Network, is based in Skokie, IL at the
5033 Dempster branch.
Job Description
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
To learn more about this opportunity, please watch this video.
Competencies
Banking Products - Knowledge of and ability to provide products and
services available through the retail banking branch.
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Matrix Management - Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Prospecting. - Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Retail Lending - Knowledge of and ability to design and develop
retail lending products and services, manage and evaluate
operational processes and procedures and ensure compliance with
local and company policies.
Selling. - Applies knowledge of banking products and services to
meet customer needs and enable them to achieve their financial
goals. Identifies prospecting approaches to identify potential
customers and create opportunities to sell financial solutions and
ideas to customers.
Understanding Customer Needs - Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers.
Work Experience
Roles at this level typically do not require a university / college
degree, high school diploma or GED, but do require related
experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
ArrayArrayYou will spend most of your time as a personal banker,
engaging customers in sales conversations in order to identify
appropriate financial solutions. Acquires and deepens the branch
customer base through a variety of proactive sales and service
activities. Manages the customer experience by identifying
opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of
wallet. Positions PNC solutions to drive new revenue and customer
loyalty. Drives proactive sales conversations through internal and
outbound interactions with a defined sales process including
outbound calling, service to sales, teller interactions,
appointment setting and effective lobby engagement, ultimately
elevating client loyalty. Delivers a full PNC conversation with
every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of
Influence to acquire, expand and retain relationships. Creates
customer loyalty and grows customer share of wallet through a
differentiated customer experience. Performs lobby engagement
activities to connect with customers and position PNC products to
meet their needs. Educates customers on options for managing
financial transactions by leveraging technology, tools and
resources. Applies product and procedural knowledge to identify,
mitigate and solve customer problems effectively to drive customer
loyalty. Manages risk through adherence to all policies and
procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are
completed in an efficient and accurate manner. Customer Focused -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions. Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework. Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact. Retail Lending - Knowledge of and ability
to design and develop retail lending products and services, manage
and evaluate operational processes and procedures and ensure
compliance with local and company policies. Applies knowledge of
banking products and services to meet customer needs and enable
them to achieve their financial goals. Identifies prospecting
approaches to identify potential customers and create opportunities
to sell financial solutions and ideas to customers. identifying
opportunities, conversations, appointment setting, customer needs,
client loyalty, managing multiple priorities, leveraging
technology, ecosystem partnerships, client interaction, problem
solving, business, understanding customer needs, effective
communication, sales and service, enterprise risk management
framework, customer loyalty, retail lending, sales process,
communications, communication, banking, matrix management, managing
risk, ecosystem, policies and procedures, effective communications,
proactive, value propositions, organizational, assessing,
wellbeing, product knowledge, customer experience, demonstrating
sound judgment, scrutiny, retail banking, Personal Banker
Universal, Teller, Personal Banker - Registered II, Mortgage Branch
Manager, Bank Teller Supervisor, Banker, Personal Banker, Teller &
Customer Service Representative, Developer & Unit Tester, Personal
Banker I
Keywords: PNC Financial Services Group, Inc., Skokie , Branch Banker (Universal), Other , Skokie, Illinois
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