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IT Help Desk Specialist

Company: LanzaTech
Location: Skokie
Posted on: January 16, 2022

Job Description:

Company OverviewMission-driven LanzaTech is a revolutionary solution to climate change, capturing pollution to clean our skies and oceans and create new high value products for a sustainable future. LanzaTech captures pollution to make fuels and chemicals, including sustainable jet fuel and products you use every day. The technology is like retrofitting a brewery onto an emission source like a steel mill or a landfill site, but instead of using sugars and yeast to make beer, pollution is converted by biology to fuels and chemicals! Imagine a day when your plane is powered by recycled emissions, when your yoga pants started life as pollution from a steel mill. This future is possible using LanzaTech technology.+ 2021 Biofuels Digest #1 Hottest Company in Renewable Fuels, Chemicals & Biomaterials+ 2020 Biofuels Digest #3 Best Company to work for in the Advanced Bioeconomy+ 2020 Fast Company World Changing Company+ 2020 CNBC #43 on Top 50 Disrupter Companies list+ 2019 Chicago Innovation Awards Winner+ 2019 Fortune Magazine - Change the World - Companies to watch+ 2019 Kirkpatrick Chemical Engineering Achievement Award+ LanzaTech is committed to Diversity, Equity & Inclusion as part of our mission, culture & core valuesThis position is open to candidates authorized to work in the United States on a full-time basis for any employer. LanzaTech is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. About the role: The Help Desk specialist will serve as the first point of contact for users seeking technical assistance relating to end user technology issues including laptops, desktops, tablets, mobility devices, A/V equipment, phones and printers. You must have proven level one helpdesk experience in a Microsoft Windows environment including installation, upgrade and support. We pride ourselves on maintaining positive interactions with our users and as such you must have a positive and professional demeanor, be customer oriented with strong interpersonal soft skills. As a fast-growing company, flexibility and willingness to learn is also important. Key Duties + Triage service desk tickets, update and follow through to completion. Keep all interested parties informed of issue, progress and resolutions. + Troubleshoot all level one end-user support requests. + Perform hardware and software installation, upgrades and repairs. + Assist with network account maintenance (password expirations and lockouts). + On-boarding of new employees including new hardware deployment, user setup and training. + Off-boarding requests including deactivation of accounts and collection of hardware. + Preventative maintenance such as windows, antivirus and other application updates. + Escalate all unresolved incidents in a timely manner to the next level of support personnel. + Monitor automated system alerts and troubleshoot issues. + Develop and maintain internal system documentations. + Perform assigned project work and other related duties as required. + Comply with company rules and maintain confidentiality of company-sensitive data. + Keep manager informed of activities and situations that impacts the team goals and objectives. Required Qualifications + Degree in related field and/or relevant industry certification. + At least 2 years of experience supporting Windows network environment. + Proven experience with Microsoft Windows 7 and 10. + Proficient in Microsoft Office applications (Office 365 experience preferred) + Strong understanding of PC hardware, able to perform break/fix, installations, and upgrades. + Experience supporting printers, phones and AV equipment. + Basic understanding of network infrastructure and internet protocol. + Exposure to Windows server and Active Directory will be a bonus. + Ability to diagnose and resolve complex technical issues in a timely manner. + Proven background using a ticketing system. + Strong organizational and customer service skills. + Ability to collaborate and work in a team environment. + Self-motivated with the ability to multi-task and adapt to changes in a fast-paced environment. + Willingness to learn new systems and skills. Powered by JazzHR

Keywords: LanzaTech, Skokie , IT Help Desk Specialist, Other , Skokie, Illinois

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