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Legal Operations Lead

Company: UL
Location: Skokie
Posted on: November 12, 2021

Job Description:

Legal.Cyber.Tech.Software.IMS – Woman with Computer - Build It

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


Enables members of the CLO group to deliver on strategic initiatives by providing strategic and operational support via tools/technology, communications, analytics, and intracompany, outside counsel and other stakeholder relations. The Legal Operations Lead has a strong focus on optimization, able to identify, design, implement, and reinforce the processes and systems that allow the CLO team to run smoothly and provide stellar service to our internal and external customers. Prepares and initiates routine and non-routine activities, from scheduling and facilitating meetings to drafting complex correspondence and documents, presentations, reports, etc. Supports in budget preparation and keeping of records, statistics, and reports regarding operations, personnel changes, etc. Requires a high level of tact and integrity due to the frequency of senior-level internal and external contacts and regular exposure to high-level confidential data. Completes special studies and projects as assigned. Reports to UL’s Chief Legal Officer and provides services for the broader CLO group.


Job Responsibilities


  • Provides strategic, financial, and operational support to CLO via tools/technology, communications, analytics, and intracompany relations for CLO Office and for all direct and indirect reports and instills metrics agreed upon by CLO and for each subfunction to measure the level of goal achievement.
  • Determine resource needs, provide input regarding operating budget and capital needs and be accountable for expenses incurred by direct and indirect reports.
  • Actively facilitate intra-function and inter-function collaboration, through the development and maintenance of internal communications and other channels.
  • Oversee all CLO Office operational excellence and transformation initiatives that will improve processes, tools, and governance to enable delivery on strategic initiatives, as well as effective and efficient response to internal and external client needs.
  • Focus on aligning and expanding legal capabilities with UL’s strategy and vision.
  • Measure, manage, and report out on key metrics related to short-term and long-term cost, project performance, and operational performance.
  • Directs, plans, and coordinates activities across the CLO Office’s areas of responsibility through collaboration with various internal groups.
  • Support Board of Directors meetings and other governance activities
  • Performs other duties as directed.

  • Bachelor’s Degree and preferably Advanced Degree, including Juris Doctor degree (preferred), approximately 10+ years’ experience developing and implementing operations-based strategies, financial models, and communication / change management processes that are efficient and drive success.
  • Experience working within legal operations is preferred
  • Excellent communication, interpersonal and negotiation skills.
  • Ability to exercise sound judgment to balance client need, company need and legal risk.
  • Detail oriented, able to prioritize and handle multiple tasks at varying stages at the same time.
  • Ability to work collaboratively with various departments and employees as part of a team.
  • UL has COVID-19 protocols and policies in place. Business related travel on behalf of UL requires proof of COVID-19 vaccination.

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.




Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.


Curious? To learn more about us and the work we do, visit

Keywords: UL, Skokie , Legal Operations Lead, Other , Skokie, Illinois

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