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IT Solutions Operations Manager

Company: UL
Location: Skokie
Posted on: September 5, 2021

Job Description:

Legal.Cyber.Tech.Software.IMS – Woman with Computer - Build It

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

Our team is responsible for enterprise delivery and support for our Commercial Excellence Organization.

The IT Solutions Operations Manager is responsible for managing operations and support for enterprise applications including but not limited to technologies such as You will manage internal and external resources along with budgets. You will establish and monitor application governance processes, release standards, documentation, and procedures. You will be responsible for setting and measuring Service Level Agreements. This individual will also help ensure we are meeting audit requirements. 

This position will report to the Enterprise Delivery Commercial Excellence Leader.


  • Partner with key business stakeholders and IT business advisory team to ensure delivery and support needs are met while helping to maintain living application roadmaps.
  • Collaborate with IT team members to ensure overall success.
  • Oversee all steps of system development life cycles to assure conformance with established standards.
  • Develop long and short-range operating plans as directed
  • Manage resource and application budgeting providing monthly updates to leadership.
  • Monitor and coordinate the installation of new and enhanced systems.
  • Manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
  • Help determine the appropriate staffing. Direct the selection and training of personnel within the limits of organization administrative policy.
  • Perform other duties as directed.

  • University Degree
  • 5 or more years as a people leader, experienced in managing IT resources for a global enterprise including internal and external resources.
  • Agile project management experience a must, certifications and experience leading large scale initiatives preferred.
  • Experience leading projects, administration and resource management strongly preferred.
  • Strong management experience along with excellent verbal and written communication skills.
  • Ability to thrive in a matrixed environment and adjust to changing priorities while participating in multiple projects.
  • Azure DevOps experience preferred.

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.   
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.   
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.   
  • Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.   
  • Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 

Keywords: UL, Skokie , IT Solutions Operations Manager, Other , Skokie, Illinois

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