Title: Level II IT Desktop Support (Manufacturing Environment -
Must be Local) Location: Skokie, IL (On-Site Position) Hours: Mon -
Friday (Day-Time) Role Type: Contract to Hire
Must Have Skills: Level II IT Support, Windows 10, MS Office
Suite, Office 365, SCCM, Network Troubleshooting.
Plus Skills: RF Gun Troubleshooting, RF Scanner Gun/Label
Scanner Troubleshooting, Manufacturing/Shop Floor Environment
Provides IT Infrastructure support on-site and remotely (solving
second level Incident, Problem and Request management), maintenance
(Change, Asset Management and Patching) and support project
execution, partnering with Global IT team and external service
providers, utilizing tools and following IT Standards and
Procedures. Will be required to provide Site Support in a
Manufacturing environment supporting the shop floor.
Essential Duties and Responsibilities:
Provides IT Support on the Shop Floor handling laptops, wireless
printers, scanners, and machine equipment.
Supports Incident and Request management submitted through the
incident management system per service level objectives.
Supports procurement, installation, configuration and support end
user devices like Laptops, Desktops, Workstations and mobile
devices through staging or manual deployment of standard software
(MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus,
Engineering and other Client Side software) or apps, PBX and Phone
Supports Enterprise IT teams in additional troubleshoots and
maintains Server, Network (WAN & LAN), Monitoring UPS and Switches,
Backup Environment and external vendor.
Report issues through ticketing systems and resolve until ticket
Support on-site Racks, Cabling, Computer and Data rooms including
Maintains and loads backup tapes as per backup policies.
Covers all critical equipment through Annual maintenance contract,
reports issues with services providers and escalates per vendor
services level agreement.
Follows Change Management processes and Critical Communication
Process during outages and changes.
Supports in providing all infrastructure cost for AOP preparation
and tracks spending monthly within the financial limits.
Participates in BOS Reporting, Continuous Improvement and exercise
deep problem solving (8D) to avoid repeat issues.
Provides basic training new IT Users on IT Process and IT Systems
Executes patching plan for site(s) equipment’s and execution the
Participates and supports audit activities based on Internal Audit
Specialized Skills and Knowledge:
Shop floor technical support experience.
Excellent knowledge on Installation, Configuration, Patching and
troubleshooting of Windows 10, Office 365, Symantec Antivirus, SAP
Client, Bomgar and other Client side Software installation,
Skype/Team Conferencing, HP Hardware (Desktop, Laptop,
Experience troubleshooting and repairing RF barcode scanners.
Ability to work with limited Supervision.
Optional Skills around Active Directory administration, Symantec
end Point encryption, Mobile devices support.
Conceptual thinker, Goal oriented and driven to meet project
deliverables and deadlines.
Excellent Service Desk process knowledge and good understanding of
service level objectives.
Excellent relationship building and networking skills and ability
to translate technical concepts into nontechnical terms.
Knowledge of 5S.
Experience with label printing and label application technology is
Must be comfortable working in an environment with heavy
5+ years of IT Support within a manufacturing environment. Must
be open to wearing steel toed boots and goggles as needed.
• Bachelors’ Degree in Computer Science preferred.
• ITIL, Microsoft Certified Desktop Service Technician (MCDST),
HP Desktop / Printer preferred.
Physical Demands, Work Environment and Work Experience
• Minimum 2 years of experience working in an IT operations /
service organization within a complex IT Infrastructure environment
providing support on-site and remotely (automotive and / or
manufacturing industries is a plus).
#LI-SPG #Dice-SPG #Zip-SPG #Mon-SPG #CB-SPG
Yoh, a Day & Zimmermann company, is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Visit
https://www.yoh.com/applicants-with-disabilities to contact us if
you are an individual with a disability and require accommodation
in the application process.