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Level II IT Desktop Support (Manufacturing Environment - Must be Local)

Company: Yoh
Location: Skokie
Posted on: June 4, 2021

Job Description:

Title: Level II IT Desktop Support (Manufacturing Environment - Must be Local) Location: Skokie, IL (On-Site Position) Hours: Mon - Friday (Day-Time) Role Type: Contract to Hire

Must Have Skills: Level II IT Support, Windows 10, MS Office Suite, Office 365, SCCM, Network Troubleshooting.

Plus Skills: RF Gun Troubleshooting, RF Scanner Gun/Label Scanner Troubleshooting, Manufacturing/Shop Floor Environment Support

Job Description

Provides IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures. Will be required to provide Site Support in a Manufacturing environment supporting the shop floor.

Essential Duties and Responsibilities:

Provides IT Support on the Shop Floor handling laptops, wireless printers, scanners, and machine equipment.
Supports Incident and Request management submitted through the incident management system per service level objectives.
Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard software (MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering and other Client Side software) or apps, PBX and Phone systems.
Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
Report issues through ticketing systems and resolve until ticket closure.
Support on-site Racks, Cabling, Computer and Data rooms including maintenance.
Maintains and loads backup tapes as per backup policies.
Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.
Follows Change Management processes and Critical Communication Process during outages and changes.
Supports in providing all infrastructure cost for AOP preparation and tracks spending monthly within the financial limits.
Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues.
Provides basic training new IT Users on IT Process and IT Systems usage.
Executes patching plan for site(s) equipment’s and execution the plan.
Participates and supports audit activities based on Internal Audit requirements.

Specialized Skills and Knowledge:

Shop floor technical support experience.
Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 10, Office 365, Symantec Antivirus, SAP Client, Bomgar and other Client side Software installation, Skype/Team Conferencing, HP Hardware (Desktop, Laptop, Printers).
Experience troubleshooting and repairing RF barcode scanners.
Ability to work with limited Supervision.
Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
Conceptual thinker, Goal oriented and driven to meet project deliverables and deadlines.
Excellent Service Desk process knowledge and good understanding of service level objectives.
Excellent relationship building and networking skills and ability to translate technical concepts into nontechnical terms.
Knowledge of 5S.
Experience with label printing and label application technology is a plus.
Must be comfortable working in an environment with heavy machinery.

Minimum Requirements:

5+ years of IT Support within a manufacturing environment. Must be open to wearing steel toed boots and goggles as needed.


• Bachelors’ Degree in Computer Science preferred.

• ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.

Physical Demands, Work Environment and Work Experience

• Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).


Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process.

Keywords: Yoh, Skokie , Level II IT Desktop Support (Manufacturing Environment - Must be Local), Other , Skokie, Illinois

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