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White Glove Desktop Support Specialist

Company: Yoh, A Day & Zimmermann Company
Location: Skokie
Posted on: February 18, 2021

Job Description:

We are seeking a Level 2 White Glove Desktop Support specialist to join our client's team in Skokie, IL. In this role you will primarily be responsible for supporting Executive Teams and C-Suite/C-Level end users. On the technical side you will be responsible for Level 2 troubleshooting and ticket resolution.

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For this position, we are seeking someone who has current or recent experience supporting Executives, VIP's, and Management Teams etc. as your primary position. This role requires the ability to interact, plan, support and follow-up with the end users in a professional manner. Aside from Level 2 Executive Support experience, personality is key for this position.

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This is an immediate hire opportunity with an established global organization.

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*** When Applying: Please make it clear on your resume when and where you supported Executives, VIP's, C-Suite, C-Level, or Management Teams. ***

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Details:

Job Type: 6 month contract-to-hire.

Location: Skokie, IL (on-site position).

Hours: Day-Time --

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Ideal Tool Experience: Windows 7-10, MS Office, MS Office 365, Active Directory, SCCM, Windows Server, and Network/Printer Troubleshooting.

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Responsibilities:

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Provide Level 2 Support to on-site Executive Level end users.
Document, Troubleshoot and Resolve Level 2 IT incidents.
Support team in troubleshooting and maintenance of Windows 10, Windows Server, Network (LAN/WAN), Monitoring Switches, Printers (Zebra), RF Scanners (RF Guns) and Backing up environment.
Install, configure, and support end user devices (Laptops, Desktops, Workstations, and Mobile Devices).
Handle deployment of standard software (Windows 10, MS Office, Lotus Notes, VPN Software, Antivirus, Engineering and other Client Side Software).
Support on-site Computer Room Racks, Cabling, and Data Room maintenance.
Provide basic training to new IT users, on IT process and systems usage.
Participate in patching and imaging of software on new and current devices.


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Qualifications:

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Bachelor's Degree in Computer Science, Engineering or related fields and/or relevant work experience.
Minimum of 5+ years of Level 2 Support Experience.
Minimum of 2 years' experience in White Glove, Executive Level end user support. (Current or recent experience is highly preferred).
Demonstrated experience in Windows XP, 7-10, Active Directory, GPO, Windows Server, LAN/WAN, Exchange, MS Office, Office 365, Symantec Antivirus, Bomgar, Skype/Team Conferencing, HP Hardware (Desktop, Laptop, Printer)
Experience Installing, configuring, Upgrading, Imaging, Patching, Migrating and Deploying IT Software/Hardware.
Ability to work under minimal supervision.
Experience utilizing Ticketing Systems like (Remedy, Heat, ServiceNow etc.)


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Please Note: This is not a C2C opportunity.

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic. Keywords: Help Desk Specialist, Location: Skokie, IL - 60076

Keywords: Yoh, A Day & Zimmermann Company, Skokie , White Glove Desktop Support Specialist, Other , Skokie, Illinois

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