White Glove Desktop Support Specialist
Company: Yoh, A Day & Zimmermann Company
Location: Skokie
Posted on: February 18, 2021
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Job Description:
We are seeking a Level 2 White Glove Desktop Support specialist
to join our client's team in Skokie, IL. In this role you will
primarily be responsible for supporting Executive Teams and
C-Suite/C-Level end users. On the technical side you will be
responsible for Level 2 troubleshooting and ticket resolution.
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For this position, we are seeking someone who has current or recent
experience supporting Executives, VIP's, and Management Teams etc.
as your primary position. This role requires the ability to
interact, plan, support and follow-up with the end users in a
professional manner. Aside from Level 2 Executive Support
experience, personality is key for this position.
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This is an immediate hire opportunity with an established global
organization.
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*** When Applying: Please make it clear on your resume when and
where you supported Executives, VIP's, C-Suite, C-Level, or
Management Teams. ***
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Details:
Job Type: 6 month contract-to-hire.
Location: Skokie, IL (on-site position).
Hours: Day-Time --
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Ideal Tool Experience: Windows 7-10, MS Office, MS Office 365,
Active Directory, SCCM, Windows Server, and Network/Printer
Troubleshooting.
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Responsibilities:
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Provide Level 2 Support to on-site Executive Level end users.
Document, Troubleshoot and Resolve Level 2 IT incidents.
Support team in troubleshooting and maintenance of Windows 10,
Windows Server, Network (LAN/WAN), Monitoring Switches, Printers
(Zebra), RF Scanners (RF Guns) and Backing up environment.
Install, configure, and support end user devices (Laptops,
Desktops, Workstations, and Mobile Devices).
Handle deployment of standard software (Windows 10, MS Office,
Lotus Notes, VPN Software, Antivirus, Engineering and other Client
Side Software).
Support on-site Computer Room Racks, Cabling, and Data Room
maintenance.
Provide basic training to new IT users, on IT process and systems
usage.
Participate in patching and imaging of software on new and current
devices.
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Qualifications:
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Bachelor's Degree in Computer Science, Engineering or related
fields and/or relevant work experience.
Minimum of 5+ years of Level 2 Support Experience.
Minimum of 2 years' experience in White Glove, Executive Level end
user support. (Current or recent experience is highly
preferred).
Demonstrated experience in Windows XP, 7-10, Active Directory, GPO,
Windows Server, LAN/WAN, Exchange, MS Office, Office 365, Symantec
Antivirus, Bomgar, Skype/Team Conferencing, HP Hardware (Desktop,
Laptop, Printer)
Experience Installing, configuring, Upgrading, Imaging, Patching,
Migrating and Deploying IT Software/Hardware.
Ability to work under minimal supervision.
Experience utilizing Ticketing Systems like (Remedy, Heat,
ServiceNow etc.)
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Please Note: This is not a C2C opportunity.
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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. Visit
https://www.yoh.com/applicants-with-disabilities to contact us if
you are an individual with a disability and require accommodation
in the application process.PandoLogic. Keywords: Help Desk
Specialist, Location: Skokie, IL - 60076
Keywords: Yoh, A Day & Zimmermann Company, Skokie , White Glove Desktop Support Specialist, Other , Skokie, Illinois
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