Level II Executive VIP Support
Company: Yoh, A Day & Zimmermann Company
Location: Skokie
Posted on: February 14, 2021
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Job Description:
Looking for 5+ years of C-Level Executive Support along with
senior level II Desktop Support.
Should be polished.
Long term contract with potential conversion to fulltime/perm down
the road.
Provides IT Infrastructure support on-site and remotely (solving
second level Incident, Problem and Request management), maintenance
(Change, Asset Management and Patching) and support project
execution, partnering with Global IT team and external service
providers, utilizing tools and following IT Standards and
Procedures.
Essential Duties and Responsibilities:
--- Supports Incident and Request management submitted through the
incident management system per service level objectives.
--- Supports procurement, installation, configuration and support
end user devices like Laptops, Desktops, Workstations and mobile
devices through staging or manual deployment of standard software
(XP, MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus,
Engineering and other Client Side software) or apps, PBX and Phone
systems.
--- Support of Executive level team and administrative assistants,
as well as supporting other business members.
--- Training of new technologies as they pertain to the Executive
level team.
--- Supports Enterprise IT teams in additional troubleshoots and
maintains Server, Network (WAN & LAN), Monitoring UPS and Switches,
Backup Environment and external vendor.
--- Reports issues through service desk tools and follows-up
through enterprise team and or vendors for critical and high issues
tracking and escalating until closure.
--- Supports the on-site Computer Room, Racks, cabling and Data
room maintenance tasks.
--- Manages and maintains Asset Register through tools and conduct
random physical audit.
--- Maintains and loads backup tapes per backup policy and
direction from Global Data Preservation team and support
restoration of data per requests.
--- Covers all critical equipment through Annual maintenance
contract, reports issues with services providers and escalates per
vendor services level agreement.
--- Follows Change Management processes and Critical Communication
Process during outages and changes.
--- Actively participates in Local and Regional areas to understand
business requirements, team progress, and work on action plans per
committed timelines.
--- Supports in providing all infrastructure cost for AOP
preparation and tracks spending monthly within the financial
limits.
--- Participates in BOS Reporting, Continuous Improvement and
exercise deep problem solving (8D) to avoid repeat issues.
--- Provides basic training new IT Users on IT Process and IT
Systems usage.
--- Supports Entitlement processes for end users access
request.
--- Executes patching plan for site(s) equipment's and execution
the plan.
--- Participates and supports audit activities based on Internal
Audit requirements.
--- Other duties as required.
Specialized Skills and Knowledge:
--- Excellent Customer skills / Customer-focused, active listening,
and empathy.
--- Highly organized and possess excellent verbal and written
communication skills.
As duties and priorities change frequently, you must be prepared to
multi-task.
--- Experience with Organizational Change Management
methodologies.
--- Excellent written and verbal communication skills in
English.
Ability to communicate in other languages relevant for the region
is a plus.
--- Excellent knowledge on Installation, Configuration, Patching
and troubleshooting of Windows 10, Office 365, Symantec Antivirus,
SAP Client, Bomgar and other Client side Software installation,
Skype/Team Conferencing, HP Hardware (Desktop, Laptop,
Printers).
--- Ability to work with limited Supervision.
--- Excellent Service Desk process knowledge and good understanding
of service level objectives.
--- Ability to learn quickly and willingness to adapt to
changes.
--- Ability to interface and influence at multiple organizational
levels and initiate escalation appropriately.
--- Excellent relationship building and networking skills and
ability to translate technical concepts into nontechnical
terms.
--- Organized and able to function successfully in a team
environment.
Minimum Requirements:
Travel:
May require travel up to 10%.
Education
--- Bachelors' Degree in Computer Science.
--- ITIL, Microsoft Certified Desktop Service Technician (MCDST),
HP Desktop / Printer preferred.
Physical Demands, Work Environment and Work Experience
--- Minimum 2 years of experience working in an IT operations /
service organization within a complex IT Infrastructure environment
providing support on-site and remotely (automotive and / or
manufacturing industries is a plus).
--- Often required to sit and use their hands and fingers, to
handle or feel.
--- Occasionally required to stand, walk, reach with arms and
hands, climb or balance and to stoop kneel, crouch or crawl in both
an office and manufacturing environment.
--- Vision abilities required include close vision.
--- The noise level in the work environment is usually quiet to
moderate
Looking for 5+ years of C-Level Executive Support along with senior
level II Desktop Support.
Should be polished.
Long term contract with potential conversion to fulltime/perm down
the road.
Provides IT Infrastructure support on-site and remotely (solving
second level Incident, Problem and Request management), maintenance
(Change, Asset Management and Patching) and support project
execution, partnering with Global IT team and external service
providers, utilizing tools and following IT Standards and
Procedures.
Essential Duties and Responsibilities:
--- Supports Incident and Request management submitted through the
incident management system per service level objectives.
--- Supports procurement, installation, configuration and support
end user devices like Laptops, Desktops, Workstations and mobile
devices through staging or manual deployment of standard software
(XP, MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus,
Engineering and other Client Side software) or apps, PBX and Phone
systems.
--- Support of Executive level team and administrative assistants,
as well as supporting other business members.
--- Training of new technologies as they pertain to the Executive
level team.
--- Supports Enterprise IT teams in additional troubleshoots and
maintains Server, Network (WAN & LAN), Monitoring UPS and Switches,
Backup Environment and external vendor.
--- Reports issues through service desk tools and follows-up
through enterprise team and or vendors for critical and high issues
tracking and escalating until closure.
--- Supports the on-site Computer Room, Racks, cabling and Data
room maintenance tasks.
--- Manages and maintains Asset Register through tools and conduct
random physical audit.
--- Maintains and loads backup tapes per backup policy and
direction from Global Data Preservation team and support
restoration of data per requests.
--- Covers all critical equipment through Annual maintenance
contract, reports issues with services providers and escalates per
vendor services level agreement.
--- Follows Change Management processes and Critical Communication
Process during outages and changes.
--- Actively participates in Local and Regional areas to understand
business requirements, team progress, and work on action plans per
committed timelines.
--- Supports in providing all infrastructure cost for AOP
preparation and tracks spending monthly within the financial
limits.
--- Participates in BOS Reporting, Continuous Improvement and
exercise deep problem solving (8D) to avoid repeat issues.
--- Provides basic training new IT Users on IT Process and IT
Systems usage.
--- Supports Entitlement processes for end users access
request.
--- Executes patching plan for site(s) equipment's and execution
the plan.
--- Participates and supports audit activities based on Internal
Audit requirements.
--- Other duties as required.
Specialized Skills and Knowledge:
--- Excellent Customer skills / Customer-focused, active listening,
and empathy.
--- Highly organized and possess excellent verbal and written
communication skills.
As duties and priorities change frequently, you must be prepared to
multi-task.
--- Experience with Organizational Change Management
methodologies.
--- Excellent written and verbal communication skills in
English.
Ability to communicate in other languages relevant for the region
is a plus.
--- Excellent knowledge on Installation, Configuration, Patching
and troubleshooting of Windows 10, Office 365, Symantec Antivirus,
SAP Client, Bomgar and other Client side Software installation,
Skype/Team Conferencing, HP Hardware (Desktop, Laptop,
Printers).
--- Ability to work with limited Supervision.
--- Excellent Service Desk process knowledge and good understanding
of service level objectives.
--- Ability to learn quickly and willingness to adapt to
changes.
--- Ability to interface and influence at multiple organizational
levels and initiate escalation appropriately.
--- Excellent relationship building and networking skills and
ability to translate technical concepts into nontechnical
terms.
--- Organized and able to function successfully in a team
environment.
Minimum Requirements:
Travel:
May require travel up to 10%.
Education
--- Bachelors' Degree in Computer Science.
--- ITIL, Microsoft Certified Desktop Service Technician (MCDST),
HP Desktop / Printer preferred.
Physical Demands, Work Environment and Work Experience
--- Minimum 2 years of experience working in an IT operations /
service organization within a complex IT Infrastructure environment
providing support on-site and remotely (automotive and / or
manufacturing industries is a plus).
--- Often required to sit and use their hands and fingers, to
handle or feel.
--- Occasionally required to stand, walk, reach with arms and
hands, climb or balance and to stoop kneel, crouch or crawl in both
an office and manufacturing environment.
--- Vision abilities required include close vision.
--- The noise level in the work environment is usually quiet to
moderate
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. Visit
https://www.yoh.com/applicants-with-disabilities to contact us if
you are an individual with a disability and require accommodation
in the application process.PandoLogic.Category: Technology,
Keywords: Help Desk Supervisor
Keywords: Yoh, A Day & Zimmermann Company, Skokie , Level II Executive VIP Support, Other , Skokie, Illinois
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