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Guest Service Associate-Skokie

Company: European Wax Center - Skokie
Location: Skokie
Posted on: September 16, 2020

Job Description:

Do you love to help others look and feel gorgeous?

Turn your passion into a rewarding role with the growing team at European Wax Center--the world's leading experts in comfortable and healthy body waxing! With your help we’ll give our guests a reason to Walk In, and Strut Out.

About the Company:

European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 700 locations in over 40 states across the U.S.

Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.

All of our Wax Specialist are Licensed and professionally trained to preform waxing services, and recommend products for your home regimen.

Our Guest Service Associate team is knowledgeable and educated when it comes to guiding you through your first visit, providing you with information on our Wax Pass and Prebooking incentives, and will provide a safe space for you to feel gorgeous.

Visit us at www.waxcenter.com and discover how European Wax Center is committed to "Revealing Beautiful Skin!".

Click here to watch a short clip about our Core Values at EWC! https://vimeo.com/125682059/48efcabe67

What We’re Looking For:

We are seeking Guest Service Associates who are positive, friendly, upbeat, and detail-oriented.

MUST be able to work a minimum of 15 hours per week.

Morning, evening, and weekend availability is preferred.

Experience in providing exceptional customer service.

Passion for the beauty industry, and making others look and feel gorgeous.

Sales background is strongly preferred.

Ability to receive and implement feedback.

Reliable transportation, or uses public transit.

Job Responsibilities:

Providing a welcoming environment, and a memorable experience for our guests.

Educating our guests about skincare, waxing, and consistency of waxing.

Demonstrating EWC products, and explaining our Wax Pass and Prebooking benefits.

Managing the Reservation Books in a fast paced environment, and handling the daily flow of the center.

Collaborating as a team to reach daily and monthly sales goals.

Maintaining cleanliness, and organization of our beautiful location.

Benefits:

Hourly wage, commission, and opportunity for monthly bonus

Personalized online well-being classes and social motivation.

Sales contests with cash and gift card prizes.

Discounts on all retail products.

Free waxing.

Being part of a successful team.

PPE and Sanitation Standards:

We are committed to practicing social distancing, and following the CDC guidelines throughout COVID-19.

All Associates and Guest will be required to wear masks, and are provided with masks upon arrival.

Contactless check-in process to minimize traffic in the hallway and lobby areas.

Face shield or goggles are provided and worn by Wax Specialists during arm, underarm, and facial services.

Hourly cleaning is preformed in the lobby, hallway, and restroom areas.

Wax Suites, tools, gloves, and safety equipment are discarded or sanitized between each guest.

***SPECIFICALLY FOR OUR SKOKIE LOCATION (5213 W Touhy Ave, Skokie, IL 60077)

FAQ:

Applying for a Position at European Wax Center

Q.

Can I apply for multiple positions?

A.

Yes, you can apply for multiple positions that interest you.

Please read through the job descriptions to ensure the position matches your skillset and desired career path.

Q.

Do I need to have an esthetics or cosmetology license to apply?

A.

While it is not necessary to have physically obtained your license, we do require all of our Wax Specialists to have a current esthetics or cosmetology license (esthetics strongly preferred).

We can continue the interview process as long as you have a test date set up to take your state boards and you will have proof of passing the test before the first day of training.

All other positions besides Wax Specialists do not require any license.

Q.

Can I drop off my resume in person?

A.

No.

Providing your resume in person will not count as an application.

Submitting your resume through our career website or another job site is the only way to apply for a position.

Q.

Which location is this for?

A.

Some of our job posting purposefully do not have a specific location listed.

Our Chicago city Wax Specialist and management positions are listed as Northern Illinois and the correct location fit based on our hiring needs will be determined in the phone screening stage of the interview process.

Once You Have Applied

Q.

I have submitted my application.

What do I do next?

A.

Thank you for applying! You will receive an email survey asking you to answer a few short questions.

If your qualifications match the position, you will be contacted by our Human Resources Coordinator.

Q.

Will I be notified if the position I applied for has been filled?

A.

Unfortunately due to the high volume of applications, we are unable to contact every applicant who is not selected for the position.

The Interview Process

Q.

What are the steps of the interview process?

A.

For most positions, we have a 3 step interview process which includes a phone interview, in person interview, and final interview.

For some positions there may be extra steps in the interview process (i.e.

practical interviews for Wax Specialist candidates).

Q.

I applied for Guest Service Associate.

Can I transition to a Wax Specialist?

A.

Yes, we love to see our associates growing with the company! Once hired, we require all associates to commit to at least 6 months in the Guest Service Associate position.

Once a replacement has been found to cover your desk shifts, you will need to reapply for Wax Specialist and go through the entire interview process again.

You will need to maintain strong numbers as a Guest Service Associate before being considered for our Wax Specialist position.

Q.

Do you have any interview tips for me?

A.

Yes! Here are a few tips:

-Do your research on European Wax Center.

Be able to connect with our mission and have answers at the ready for why you want to work for our company specifically.

-The first step will always begin with a phone interview.

Please make sure to have a quiet space with no background noise and establish a secure phone connection to prevent distraction throughout the phone interview.

-Dress professionally

-Be on time for your in person interviews (early is even better!)

-Be yourself! We're excited to learn more about you and what you can bring to the EWC team!

Q.

Who should I contact if I have questions about the interview process?

A.

While your interviews may be conducted by multiple people, you can always reach out to our Human Resources Coordinator with any questions or concerns.

Keywords: European Wax Center - Skokie, Skokie , Guest Service Associate-Skokie, Other , Skokie, Illinois

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