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Regional Operations Director (Easy Apply)

Company: Auntie Anne's Pretzels
Location: Skokie
Posted on: September 12, 2020

Job Description:

Regional Operations Director (Easy Apply)

Summary

Title: Regional Operations Director (Easy Apply)

ID: 4679

Mall: Corporate Office

Location: Corporate Office

This application will take 3 minutes or less to fill out. Please do not leave anything blank

Description

Regional Director of Operations – Must be based in Chicagoland Market

WHO WE ARE: Based in Chicagoland and founded over 25 years ago, Double P Corporation is a leading operator of franchise snack food locations in malls and transportation centers. Our iconic brands include Auntie Anne’s Pretzels, Cinnabon and Red Mango Frozen Yogurt. Our continuously expanding footprint of 93 stores include ten (10) US states as well as 2 Canadian Provinces (Ontario and Alberta).

SUMMARY: We are seeking a highly motivated, high energy, Regional Director of Operations to join our growing organization. The Regional Director/Operations’ initial primary responsibility will be to oversee the operations of our 32+ stores in the Chicagoland market. Responsibilities need to expand to markets outside of Illinois/Wisconsin/Indiana, so there will be travel to surrounding areas.

Oversee four (4) Illinois District Managers. You will need to have a passion to develop district/regional strategies to achieve store’s financial, operational and customer-service goals while addressing each District’s/Store’s unique challenges.

Lead a team of leaders: motivate, coach, train and strengthen District and Store Managers as team leaders, retail operators and business owners.

Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures.

Ensure that our locations are meeting/exceeding the Operational Standards set by our Franchisors and that all operations are being executed in accordance to company procedures and applicable laws.

Responsibilities

Operations

Ensures the stores meet operational standards of franchisor and ensures business results are being met including sales, labor, food cost, operating profit, mystery shop scores, and guest satisfaction metrics

Conduct audits of store operations by traveling to stores with/without District Managers

Ensures District/Store Management behaviors are focused on building sales, staffing, expense controls, employee and guest satisfaction

Ensures all equipment/physical plant is maintained and in proper working order

Partners with franchisor representatives on service/operational initiatives

Be a brand ambassador for Double P Corporation and ensures that experience is delivered to internal & external guests

Work in field locations to ensure we are maximizing all available opportunities

Conducts daily/weekly /monthly review of sales, labor, food cost, and guest satisfaction metrics

Partners with their team to manage P&L for each store and the region

Implements cost cutting measures on a monthly/daily basis based on P&L budget results

Monitor staffing levels and labor costs to maximize productivity and ensure District Managers are managing expectations

Conduct monthly review of key financial metrics with District Managers/Store Managers while visiting stores

Partner with Double P office staff and Controller to ensure proper paperwork and reports are accurate

Conducts weekly/monthly one on ones with District Managers

Local Store Marketing

Work with District Managers and Mall Marketing teams to develop sales building programs within our properties

Drive third party delivery and catering sales/service results with District Manager

Implement a quarterly marketing plan by store in conjunction with District Manager

Build relationships with Mall Management and seek opportunities to partner with outside organizations

People Management

Coach the District Managers on financial management, staffing initiatives, guest service expectations, employee relations, turnover, and franchisor operational metrics

Ensure the District Manager is advocating HR models that the company provides in the employee lifecycle such as: hiring, performance management, training, recognition, and terminating

Work with the District Manager to ensure succession plans are being developed for each store

Step in with HR to perform investigations and resolve employee relations issues proactively while in the field

Review and approve staff promotions and wage increases

Conduct one on ones with staff at all levels to ensure internal guest satisfaction while visiting stores

We would love to hear from people with

10+ years of managing District Manager level, managing multi-unit restaurant/retail experience of 20+ or more locations.

10+ years of management experience leading a market of 150+ total employees, including training, developing and coaching.

Strong financial acumen and food service industry experience is required in this role.

Strong organizational, interpersonal, communication and problem solving skills.

High energy, self-motivated, with positive attitude that is contagious to others.

Ability to multi-task as well as stay on task and concentrate with constant activity

Self-motivated and inspired to produce results

Must be able to make business decisions based on financial reports

Food purchasing, food costs and inventory control

Must be knowledgeable on HACCP controls along with proper storage and use of food

Excellent communication skills both written and verbal

Road warrior – visit stores and audit stores performance

What we offer you

Great starting base salary, bonus, full benefits including medical, dental and vision with a life insurance policy, Short and Long Term Disability, cellphone plan, a great 401k with company match, weekly pay, sick and vacation time. Mileage reimbursement based on IRS current mileage rate.

Keywords: Auntie Anne's Pretzels, Skokie , Regional Operations Director (Easy Apply), Other , Skokie, Illinois

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