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Call Center Representative

Company: LifeScan Labs of Illinois LLC
Location: Skokie
Posted on: March 28, 2020

Job Description:

Description:
LifeScan Labs of Illinois is located in Skokie, IL has been a leader in providing reliable laboratory services for Northern Illinois for over 20 years. We are a laboratory specializing in medical diagnostic testing for physicians and long-term care facilities. We offer paid time off and paid holidays, along with medical benefits including health, vision, and dental. We have openings for full-time and part-time positions with flexible hours and overtime as needed. LifeScan Labs of Illinois is looking to hire a Call Center Representative who will respond to customer inquiries and operational workflow. The call center representative must be an excellent communicator who can clearly work with others while maintaining morale.Responsibilities:

  • Answer incoming calls providing excellent customer service to clients in response to inquiries, concerns, and requests regarding lab testing.
  • Send updates to clients as requested electronically (fax).
  • Displays a continual positive and professional attitude in all circumstances and cares for client requests with the utmost respect and compassion.
  • Complete project work, as assigned.
  • Enter one time and standing orders on a consistent basis.
  • Other duties as assigned..

    Requirements:
    Successful candidates will have:
    • High School Diploma or GED.
    • Excellent communication skills required.
    • Detail oriented.
    • PC skills.
    • Ability to multitask and problem.
    • Ability to learn policies and procedures and apply them in the workplace.
    • Previous call center experience preferred.
    • Ability to work in a fast-paced environment.
    • Knowledge of medical terminology, or ability to learn medical terminology.
    • Experience of 1+ years as a call taker or customer service representative preferred.ScheduleShift times will vary based on business needs. Monday-Sunday PI119318219

Keywords: LifeScan Labs of Illinois LLC, Skokie , Call Center Representative, Other , Skokie, Illinois

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