DSW STORE ASSOCIATE PART-TIME
Company: Designer Brands
Location: Skokie
Posted on: September 28, 2024
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Job Description:
General Summary
The Store Associate provides friendly service to customers shopping
in-store and those engaging through omni-channel services. They
assess the customer's needs and provide assistance by executing the
company's customer service model, always putting the customer
first. Store Associates will perform salesfloor and warehouse
functions throughout the store including assisting customers,
merchandise placement, completing in-store and online customer
transactions, processing incoming shipment, regular cleaning, and
maintenance. Store Associates must demonstrate behaviors that align
with the company values. Store Associates are brand ambassadors and
responsible for the end-to-end experience, from online to store.
Store Associates must comply with all policies and procedures.
Reports to: Store Manager and/or Customer Experience Leader
(CEL)
Our Values:
We Love What We Do
Be empowered to meet the customer where they are and personalize
their experience:
--- Greet every customer with a helpful and friendly approach, read
customer cues, match their needs with an elevated level of service,
and meet the customer where they are at.
--- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty
program and enroll new members.
--- Answer questions regarding product and complete customer
transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive
experience:
--- We own the physical shopping environment therefore the role
includes maintaining a neat, clean, and safe environment for our
internal and external customers.
--- This includes but is not limited to the following: clearing
trash from the aisles, cash wrap, and stockroom, returning shoes
back to their location according to DSW standards, cleaning the
associate breakroom and public restrooms, vacuuming, cleaning
mirrors and front walkways along with any other housekeeping items
deemed necessary.
--- Receive inbound freight, prepare, and place merchandise on the
sales floor per DSW standards, complete markdowns, maintain
clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital
services:
--- Complete all functions of the fulfillment process including
locating items, inspecting condition of product, packaging and
label placement ensuring readiness for pick up/delivery.
--- Use of company tools to search product availability to order
for the customer ie. iPhone, Register.
--- Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first:
--- Complete customer transactions while following DSW's policies
and procedures.
--- Responsible for accuracy in counting money and providing
correct change.
--- Operate a calculator and enter data via the register
keyboard.
--- Partner with the Customer Experience Leader (CEL) when customer
situations and service issues escalate.
--- Follow all asset protection policies and procedures.
Bring fun and energy to everything you do:
--- Actively participates in daily team meetings and ongoing
training.
--- Be open to and responsive to coaching and feedback.
--- Demonstrate teamwork and support inclusivity.
Required Skills:
You must apply through our internal portal:
click here
Why Choose A Career with Designer Brands?
Empowering associates and building strong teams poised to disrupt
the retail and footwear landscape through positive change is at the
core of who we are at Designer Brands.
Designer Brands Inc. is one of North America's largest designers,
producers and retailers of footwear and accessories.
IMPORTANT NOTICE:
We learned of a fake job offer scam where individuals are using a
company's name and branding to create emails and websites designed
to trick individuals into providing personal information because
they think they are applying for a job directly with the company.
To combat this, companies are listing their legitimate hiring sites
and communication methods. Our valid email addresses end in
@dswinc.com, @designerbrands.com and @camutogroup.com. Two examples
of non-legitimate email addresses are ones that end in
@designerbrands.info or @designerbrands.work (do not respond to
interview requests or other messages from these). If you are not
certain about a communication or an information request, a good
practice is to independently look-up a contact for the company (do
not use the contact method listed in the request) to verify that
you are contacting the right person and not being deceived. If you
want to verify a Designer Brands' related hiring request, please
send a message to TalentAcquisition@hr.designerbrands.com. Please
know we are working to do what we can to stop these scams.
Keywords: Designer Brands, Skokie , DSW STORE ASSOCIATE PART-TIME, Hospitality & Tourism , Skokie, Illinois
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