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Customer Service Represenative

Company: beaconhill
Location: Skokie
Posted on: September 18, 2022

Job Description:

Our client, a service-based organization located in Skokie, is looking for a temporary-to-hire Customer Service Representative due to growth.Responsibilities of the position include:Engage with customersAnswer phone calls, emails, and live chats from customers to answers questions and placing ordersOrder entry to process the ordersParticipate in customer service bi-weekly meetings to discuss sales, product information and customer updatesWork closely with other departments including production and shippingServes customers by providing product and service information and resolving product service problemsMaintain customer accountsProcess day end daily to send customers their invoices and receipts.Skills:Interpersonal and customer service experienceAbility to answer high volume of calls, emails, and orders dailyProblem-solving skillsOrganizing skillsTime ManagementBeing able to receive feedback from customers in a patient and positive mannerUpdate customer records to keep them currentBehaviors:Empathy - understanding the customers' needsPassion for helping othersWillingness to learn new systems and processesPositive attitudeStrong communication skillsBering able to tactfully handle stressful and difficult situationsFlexibilityRequirements:2+ years customer service in an office settingFamiliarity with Microsoft Word and ExcelFamiliar with phone systems and emailBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting We look forward to working with you.Beacon Hill. Employing the Future (TM)PDN-9727f4b3-e9cf-4003-b1b5-807d680d0164

Keywords: beaconhill, Skokie , Customer Service Represenative, Hospitality & Tourism , Skokie, Illinois

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