Customer Service Colleague, Full Time: Bloomie's Old Orchard
Posted on: September 18, 2022
Day-1 Medical, Dental, Vision Benefits for eligible
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Fully Funded Education Benefits (100% tuition coverage including
books and fees)
Instant access to earned wages with PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores About:
Bloomingdale's makes fashion personal and fun, aspirational yet
approachable. Our mission is to guide and inspire our customers to
make style a source of creative energy in their lives. We will
always strive to make Bloomingdale's like no other store in the
world. Across all brand touchpoints-from Bloomingdales.com to our
newest small store concept, Bloomie's-everyone plays a critical
role bringing our mission to life. Our inclusive culture promotes
diversity of background, thought and opinion. Regardless of
position, we believe all colleagues have a voice and access to
share their thoughts with every level of leadership. Our colleagues
are passionate, driven, entrepreneurial and collaborative, while
having a lot of fun along the way. Job Overview: The role of the
Bloomie's concierge is to ensure that all customers are welcomed to
the store and that their shopping needs are filled quickly and
efficiently- creating an interaction that makes the customer want
to return to the store. They connect customers to stylists,
product, and services. This colleague is extremely knowledgeable
about all things Bloomie's, able to help with any transaction, and
facilitate any service. The concierge represents Bloomie's with an
open, friendly demeanor and high energy. Their responsibilities are
completed primarily when managing The Front Desk, delivering
curbside orders, and while serving as the Bloomie's greeter at the
store entrances. In addition to these customer-facing
responsibilities, the concierge will also participate in store
operational support activities including, but not limited to, order
fulfillment and packaging, curb side delivery, merchandising, sales
floor recovery, store transfers, inbound receipt processing and
product protection. Essential Functions: Manages the Front Desk,
helping with questions, returns, BOPS pick up, gift wrap,
appointments, Colada "hand-off" and any other transactions
Delivers BOPs curbside orders.
Act as host at store entrances.
Prompts customers to download and use the Bloomingdale's APP.
Offers and promotes Loyallist.
Completes fulfillment picks (target 50% of fulfillment picks to be
done by concierges).
Supports store merchandising and maintenance, including signing,
filling in the floor and cleaning fitting rooms.
Participates in all service and product education to maintain
expert knowledge and support the Bloomie's customer centric
culture. Qualifications and Competencies: High Scool Diploma or
1-2 years related experience. Physical Requirements: Requires
periods of walking, standing, hearing, talking, reaching with
extended arms, crouching and climbing ladders.
Frequent use of computers and other office equipment.
Requires close vision, color vision, and ability to adjust
Frequently lift/move up to 25 lbs. STORES00
Keywords: Bloomingdale's, Skokie , Customer Service Colleague, Full Time: Bloomie's Old Orchard, Hospitality & Tourism , Skokie, Illinois
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