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Customer Service Representative

Company: Addison Group
Location: Skokie
Posted on: June 22, 2022

Job Description:

Our client is looking for a sharp Customer Service Representative to join their team. If you're looking to join a fantastic company, with great culture and good tenure - this is the perfect job for you! The individual will be responsible for assisting customers on the phone and via e-mail. CSR's answer phones, communicate with customers, enter and check orders on the computer receive and respond to e-mails and resolve issues..Location: NORTHBROOK Compensation: $45-47k (based on experience)Job Description:

  • Handle high volume of incoming customer and sales rep phone calls regarding product and order related inquiries
  • Manages all aspects of the customer relationship from Order placement to delivery.
  • Creatively works with Scheduling, Planning and Operations to solve problems as they occur.
  • Uses Root Cause analysis to put in place solutions to problems with customer orders, shipments, and documentation.
  • Builds and maintains customer relationships, as well as, department rapport.
  • Communicates in a professional manner with external and internal customers by phone, e-mail, and in person.
  • Receives and enters orders for products and services by email and fax using predetermined company guidelines.
  • Works in conjunction with the Sales team and keeps them informed of critical order delays.
  • Negotiates lead-times for sales orders using approved Supply Chain guidelines.
  • Coordinates authorized returns and adjustments, as well as, customer credits.
  • Monitors and communicates order status to internal and external customers.
  • Other duties as assigned.Required Experience:
    • 2+ yr of B2B customer service experience
    • experience in a manufacturing/supply chain industry
    • previous experience using an ERP systemAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Keywords: Addison Group, Skokie , Customer Service Representative, Hospitality & Tourism , Skokie, Illinois

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