Retail Commission Sales - Mattresses, Part Time: Old Orchard Mall

Company: Macy's
Location: Skokie
Posted on: November 22, 2020

Job Description:

JOB OVERVIEW: The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary. ESSENTIAL FUNCTIONS: * Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) , * Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own * Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority * Handle all returns and delivery issues courteously and professionally * Determine customer needs based on personal features and other customer preference related factors * Demonstrate knowledge of store products and services to build sales and minimize returns * Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings * Offer to call other locations if items are unavailable within store * Offer to put purchase on customers Macys charge account toward the end of the shopping experience * Invite customers to come back and thank them by name * Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal * Maintain a professional attitude with sincerity and enthusiasm reflecting Macys commitment to our customer-the most important person in our stores * Use MySa clientele program to maintain customer profile and contact information to increase personal sales * Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience * Be knowledgeable of and perform sales support functions related to POS procedures * Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University. * Be aware of current promotional events and sales. * Maintain department recovery standards; which includes recovery and signing. * Adhere to Asset Protection and inventory control and compliance procedures * Perform other duties as necessary. * Follows shortage programs and procedures. * Perform these functions in an efficient manner, as directed by the Supervisor . * Regular, dependable attendance and punctuality. QUALIFICATIONS: EDUCATION/EXPERIENCE: * No specific educational accomplishment is required. COMMUNICATION SKILLS: * Excellent written and verbal communication skills. * Willing to proactively reach out to potential customers. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. MATHEMATICAL SKILLS: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. REASONING ABILITY: * Self-starter, able to work independently and as part of a team in a competitive commission environment. * Organization and excellent follow up skills required. PHYSICAL DEMANDS: * This position involves constant moving, talking, hearing, reaching, and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve stooping, kneeling, crouching, and climbing ladders. * Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. OTHER SKILLS: * Possess a strong sense of urgency. * Must enjoy meeting and interacting with customers. * Possess a thirst for learning. * Ability to collaborate and function as a member of a team. * Should be comfortable with the use of computers and frequent use of RF equipment. WORK HOURS: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. _This job overview is not all inclusive. In addition, Macys, Inc. reserves the right to amend this job overview at any time. Macys is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macys, Inc. including Macys and Bloomingdales will consider for employment qualified applicants with criminal convictions in a manner consistent with__SFPC Art. 49_ [ MC ch.XVIII Art. 9_ [

Keywords: Macy's, Skokie , Retail Commission Sales - Mattresses, Part Time: Old Orchard Mall, Hospitality & Tourism , Skokie, Illinois