Assistant Store Manager
Company: Tapestry, Inc.
Location: Skokie
Posted on: November 16, 2023
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Job Description:
Assistant Store Manager
Job Description
The Assistant Store Manager at Coach demonstrates a high level of
business acumen; delivering sales results through employee
development and mentorship. Embodies a strategic mindset to deliver
operational efficiencies. Ensures Coach's standards and
competencies are top of mind. They serve as a true utilitarian
player; possessing the ability to adapt to all roles within the
store's environment.Sample of tasks required of role:SALES
Understands organizational objectives and makes decisions in
partnership with the Store Manager that align with Company
priorities and values
Develop sales strategies, initiatives and growth across all
categories; communicates goals to the team, tracks store's
performance at all times and achieves sales
Productivity Management: holds the management team accountable for
personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time,
to achieve business goals and objectives in partnership with the
Store Manager
Understands changes in market with potential impact on business
performance and supports the execution of sales
strategies/tactics
Brings best self to work through Coach's Guide to Style; ensures
all associates follow expectations
Acts as brand ambassador in the market/mall to drive loyalty and
business (i.e. charity events, local associations, mall
initiatives)
Resolves customer issues in a timely manner while being
solution-oriented and forward thinking; partners with the Store
Manager and/or District Manager as needed
Develop team to build long-term relationships with customers to
drive business
Takes initiative; has a high level of ownership and accountability
for results of self and others
Works directly with the Store/District Manager to protect and drive
the needs of the business
Ensures all daily tasks are completed without negatively impacting
service of Coach standards
Approaches challenges in direct and timely manner and takes action
to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate
for the Brand
Welcomes feedback and adapts behaviors; creating short and
long-term goals to achieve personal metrics and store
performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and
mission
Recognizes and values individual performanceOPERATIONS:
Evaluates performance of all team members and provides consistent
and timely feedback; creates and modifies action plans for the
continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication,
coaching and counseling techniques
Adheres to all retail policies and procedures including POS and
Operations
Leverages / understands Coach's tools and technology to support
Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager
on strategies to maintain top-talent; while creating a talent
bench
Manages daily operational tasks according to Coach standards
including selling and service expectations, operations, payroll,
human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in
partnership with Store Manager, plans and budgets to the needs of
the business (i.e. payroll, staffing, scheduling,
merchandising)Interacts and communicates with Lead Supervisor and
Store Manager
Maintains interior and exterior upkeep of building with partnership
from the corporate office; communicating needs to ensure esthetic
and safety requirements are met
Adheres to all retail policies and procedures including POS and
Operations
Leverages and understands Coach's tools and technology to support
Service and Operations of store Competencies required:
Drive for Results: Can be counted on to exceed goals successfully.
Is consistently one of the top performers. Very bottom line
oriented. Steadfastly pushes self and others for results.Customer
Focus: Is dedicated to meeting the expectations and requirements of
internal and external customers. Gets firsthand customer
information and uses it for improvements in products and services.
Acts with customers in mind. Establishes and maintains effective
relationships with customers and gains their trust and
respect.Creativity: Comes up with a lot of new and unique ideas.
Easily makes connections among previously unrelated notions. Tends
to be seen as original and value-added in brainstorming
settings.Interpersonal Savvy: Relates well to all kind of people up
down and sideways. Inside and outside the organization. Builds
rapport. Builds constructive and effective relationships. Uses
diplomacy and tact. Can diffuse even high-tension situations
comfortably.Learning on The Fly: Learns quickly when facing new
problems. A relentless and versatile learner. Open to change.
Analyzes both successes and failures for cues to improve,
experiments and will try anything to find solutions. Enjoys the
challenge of unfamiliar tasks. Quickly grasps the essence and
underlying structure of anything.Perseverance: Pursues everything
with energy, drive and a need to finish. Seldom gives up on
anything before finishing, especially in the face of resistance or
setbacks.Dealing with Ambiguity: Can effectively cope with change.
Can shift gears comfortably. Can decide to act without having the
total picture. Does not get upset when things are up in the air.
Doesn't have to finish things before moving on. Can comfortably
handle risk and uncertainty.Strategic Agility: Sees ahead clearly;
can anticipate future consequences and trends accurately; has broad
knowledge and perspective; is future oriented; can articulately
paint credible pictures and visions of possibilities and
likelihoods; can create competitive and breakthrough strategies and
plans.Building Effective Teams: Blends people into teams when
needed; creates strong morale and spirit in his/her team; shares
wins and successes; fosters open dialogue; lets people finish and
be responsible for their work; defines success in terms of the
whole team; creates a feeling of belonging in the team.Managerial
Courage: Doesn't hold back anything that needs to be said; provides
current, direct, complete, and "actionable" positive and corrective
feedback to others; lets people know where they stand; faces up to
people problems on any person or situation (not including direct
reports) quickly and directly; is not afraid to take negative
action when necessary.Additional Requirements:Experience: 1 to 3
years of previous management experience in a luxury retail service
environment preferable. Possess current knowledge of fashion trends
and competition in the marketplace.Education: High school diploma
or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel,
PowerPoint and Outlook). Experience using retail systems (i.e.
labor management, inventory systems, sales reporting,
etc.)Physical: Ability to execute at a fast pace. Ability to
communicate effectively with customers and team. Ability to
maneuver the sales floor, sales shelves, and stock room; climbing,
bending, and kneeling are required. Ability to frequently lift and
carry up to 25 pounds and, at times, lift and carry product/cartons
up to 50 pounds to process product shipment/transfersSchedule:
Ability to meet Coach Scheduling & Availability Expectations,
including ability to work a flexible schedule, including nights,
weekends, and holidays high retail traffic and sales days
(including but not limited to the day after Thanksgiving, Memorial
Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal
opportunity and affirmative action, employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity or
expression, genetic characteristics, race, color, creed, religion,
ethnicity, national origin, alienage, citizenship, disability,
marital status, military status, pregnancy, or any other
legally-recognized protected basis prohibited by applicable law.
Visit Coach at www.coach.com.
Keywords: Tapestry, Inc., Skokie , Assistant Store Manager, Executive , Skokie, Illinois
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