SkokieRecruiter Since 2001
the smart solution for Skokie jobs

Director, People Solutions Center - Service Delivery

Company: NorthShore University HealthSystem
Location: Skokie
Posted on: November 22, 2022

Job Description:

Job Summary

  • As the Director, People Solutions Center at NorthShore - Edward Elmhurst you will provide strategic direction and knowledge to leverage our scale and create a seamless, multi-tiered support model for the exceptional delivery of Human Resource services related to inquiries on policies, programs, procedures, and transactions and data administration for the workforce, a diverse set of more than 25,000 employees, contractors, retirees, etc.
  • In this role, you will be a member of the Human Resources team and work closely with the HR Centers of Expertise and Business Partners to ensure the support we provide our workforce aligns with our strategy, program guidelines and employee's needs. You will establish departmental operating procedures and key performance indicators to deliver a personal, reliable, and efficient employee experience, every time. You will identify leading practices and leverage technology to improve internal practices, reduce costs and increase operational efficiency.
    Position Highlights
    • Position Director, People Solutions Center - Service Delivery
    • Location Skokie, IL
    • Full Time/Part Time Full Time
    • Hours Monday-Friday, during normal business hours
      What You Will Need
      • Education Bachelor's Degree in Human Resources, Business Administration or related discipline
      • Experience
        • 10 or more years of call center operations experience; progressive call center leadership experience
        • Proven background leading a multi-tiered service delivery-operating model that interfaces with both employees and business leaders.
        • Accomplished leader in developing organizations, mentoring others, and building diverse, high performing teams.
        • Strong HR operational knowledge
        • Experience in Healthcare industry preferred
        • Skills
          • Experience in building a service center function
          • Proven background leading a multi-tiered and multi-function service delivery-operating model that interfaces with both employees and business leaders.
          • Results driven, detailed oriented, organized
          • Strong ownership mentality
          • Strong analytical, critical thinking and problem-solving capabilities to lead fact-based decision-making
            What You Will Do
            • Establish policies, procedures, and programs to meet established targets through continuous evaluation, quality assurance, and focused improvement efforts
            • Evaluate regularly the efficiency of the operations procedures and determine/implement process improvements to promote customer satisfaction and positively impact KPI's
            • Demonstrate a commitment to excellence through continuous staff development programs enhancing employee engagement, service quality, cross knowledge building, hard and soft skill building, and team member retention.
            • Listen carefully to employee needs and seek opportunities to add or expand services to support our workforce
              NorthShore - Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit,, and
              When you work for NorthShore - Edward-Elmhurst Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
              Please explore our website ( to better understand how NorthShore - Edward-Elmhurst Health delivers on its mission to "help everyone in our communities be their best".
              NorthShore - Edward-Elmhurst Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
              Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
              EOE Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
              Job Posting
              Nov 10, 2022, 34107 PM

Keywords: NorthShore University HealthSystem, Skokie , Director, People Solutions Center - Service Delivery, Executive , Skokie, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Skokie RSS job feeds