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Manager, Benefit Technology Implementation Management Experience Required

Company: Alera Group
Location: Skokie
Posted on: November 17, 2022

Job Description:

GCG Financial, LLC is seeking a top-performing benefits technology leader to serve as a Manager, Benefit Technology Implementation to our Employee Benefits team. This person must excel in providing the best-in-class benefits technology service and team leadership to our team and clients while working collaboratively with Account Executives, Benefit Consultants, and client service team members enterprise wide. As a Manager of Benefit Technology Implementation, you will be an integral part of the employee benefits technology team, leading a team to ensure a successful client experience for client implementations. This role will be hands on as an individual contributor and leading a team. The position will focus on client implementations. Responsibilities - Lead a team that delivers an exceptional client implementation experience - Ensure client needs are met on time with high quality - Oversee execution of client communications and ensure responsiveness and quality of response are exceptional to deliver a consistent client experience - Report monthly on team performance, feedback, and discuss initiatives with leadership and regional stakeholders - Train internal teams on new processes and/or functionalities that impact overall operations - Lead implementation strategy in support of enterprise shared services - Conduct capacity planning and oversee implementation pipeline including distribution of implementation projects and additional departmental project support - Report on key performance metrics for team and individuals; proactively identify improvements in processes or performance - Review and generate monthly invoices - Provide new client implementation support - Serve as systems subject matter for clients and internal team requests and ad-hoc trainings - Test client sites to ensure proper functionality and quality - Ensure all processes adhere to HIPAA Compliance and all related compliance procedures - Identify and resolve client setup issues with the implementation team, clients and internal stakeholders - Import data into our systems as needed - Prepare employee and employer communications - Triage client concerns and/or questions (email and voicemail) and provide next response tim - Audit system data from various sources; produce reports providing summary and details surrounding the audits - Resolve data discrepancies between systems and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems - Assist with ad hoc client requests - Lead team projects as needed - Work with internal departments and teams to ensure cohesiveness and timeliness of service execution - Take an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience Qualifications - Proficiency in Excel is required - Bachelor's degree or equivalent education and experience - Minimum 4 years of professional client facing experience in employee benefits - Minimum 2 years of in a supervisory or project management role - Experience with benefit administration/HRIS systems or related platform preferred - Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions - High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness - Strong troubleshooting skills for supporting web-based applications - Must possess a passion for teamwork, client service and reaching business results through problem solving - Reliable transportation required for travel within the Chicagoland metropolitan area for in office meetings in Deerfield, IL, Chicago, IL and Downers Grove, IL - May require travel (less than 10%) Equal Opportunity Employment We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the California Consumer Privacy Act prior to applying. pandoIQ

Keywords: Alera Group, Skokie , Manager, Benefit Technology Implementation Management Experience Required, Executive , Skokie, Illinois

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