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Assistant Manager

Company: Blank Mason
Location: Skokie
Posted on: August 6, 2022

Job Description:

We re looking for an attentive, social, and caring individual to excel in this long-term role and help Blank Mason Candle Bar soar further into our candle-lit future!OverviewA one of a kind Candle Making & Retail Experience! This Experience is an instructor guided candle making workshop. You will choose from a variety of vessels, favorite scents, botanicals, crystals and glitters. We are also know for our retail, curated unique and small batch candle brands and home d--cor!ResponsibilitiesThe Assistant Manager assists the store manager in supervising the store operations, recruiting, management, training and sales functions, drive productivity, compliance with company policies, and create a great in-store workshop & shopping experience for our customers. The manufacturing and fulfillment of Blank Mason Brand & wholesale accounts.Talent - Assists in developing, inspiring, and retaining top talent--- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.--- Coach, teach and train Sales Associates for effective job performance.--- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.--- May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.Execution - Support the Store Manager s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.--- Assist in overseeing all aspects of daily store operations. --- Execute action plans to optimize results. --- Ensure sales floor coverage in order to meet customer expectations. --- Oversee workshop & merchandise flow, such as floorplans, shipment, replenishment, and omnichannel operations, throughout the store. --- Maintain adherence to Company Policies and ensures the safety of associates and customers. --- Manage the execution of the store strategy to achieve performance goals. --- Optimize sales/operations opportunity, by leading the associates consistently executes customer service, brand standards on workshops, merchandising strategies, operations, loyalty programs and other company initiatives.--- With approval of the Store Manager, builds an effective floorplan schedule with the right associate in the right place at the right time. Customer and Selling Experience - Support a store s environment focused on consistently delivering a great in-store experience.--- Lead by example in creating a culture of proactive customer engagement to exceed our customer s expectations. --- Greet and assist all customers in a friendly manner, shares information on product, workshops, promotions, and loyalty programs. --- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them. --- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance. --- Creates a positive in-store experience through customer service, workshop , and visual standards. Other essential functions may occur as directed by your supervisor

Compensation + Benefits--- Hourly + TIPS, Pay based on experience level, applicable skill sets, and your ability to jump in and contribute--- Employee Discounts + Mall Discounts--- PTO Plan

Keywords: Blank Mason, Skokie , Assistant Manager, Executive , Skokie, Illinois

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