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Senior Branch Manager

Company: Byline Bank.
Location: Skokie
Posted on: May 16, 2022

Job Description:

Job Description Objective of Position : To maintain ongoing responsibility for all daily branch operations while actively developing existing and new customer relationships. To play a key role in developing branch action plans in order to ensure continued branch growth. Duties and Responsibilities : Sales/Customer Service Meets or exceeds branch goals for deposit volume, new accounts and referrals as assigned by Retail Bank Management. Assigns overall branch goals to branch team members each month. Cultivates business relationships with new customers; deepens relationships with existing customers by recommending additional products and services. Personally handles complex customer transactions or customer service issues with professionalism, sound judgment and decision making. Becomes active in local Chamber of Commerce. Actively participates in various community-based activities within the market served by the branch in order to enhance business objectives for the branch activities. Exhibits a focus on customer service to help solidify relationships with existing customers. Uses Market View reports and other tools to target sales efforts to specific customer groups through direct mail, phone calls and other marketing campaigns. Reviews reports to identify the top 3% of customers (based on deposit volume and/or number of products the customer has with BYB) and makes "customer care" calls at least quarterly to these customers. Works directly with the Retail Region Manager in planning and tracking branch sales calls. Meets sales objectives by conducting regular (at least monthly) sales meetings among all branch team members and monitors demographic sales results (reporting). Keeps current with product knowledge - benefits of products and the mechanics of how they operate through new product releases, BYB intranet product updates and product brochure updates. Maintains utmost confidentiality of all branch customer info/data and business relationships. Follows procedures of 2x2x2 CRM (Customer Relationship Management) program. 2x2x2 consists of customer care calls to the account every two days, every two weeks, every two months. Ensures that staff takes responsibility for actively responding to each call and customer that comes into the branch. Ensures that branch staff delivers customer service according to BYB standards and guidelines. Sets the example with every customer interaction to reinforce the need for outstanding customer service delivery. Maintains positive interpersonal relationships with customers and Bank employees. Supports and stands with and behind team members. Staff Development/Leadership Utilizes leadership and management sales skills to promote sales culture and accountability by setting a high standard of sales and service. Effectively and consistently coaches and trains individual team members. Responsible for the professional development needs of self and direct reports, including setting performance standards, monitoring results, providing training, coaching, general feedback. Complies with all human resources and management policies and procedures including scheduled reviews, disciplinary actions, hiring and termination. Remains focused on the entire business enterprise and the success of the company. Fosters respect among branch team members. Makes decisions and solves problems by proactively identifying issues and posing solutions. Conducts regular monthly Branch meetings to inform and maintain staff engagement. Conducts monthly performance activity coaching sessions to inform employees of their individual progress. Communicates responsibilities and priorities to all staff members; rewards initiative and creativity - fosters an environment to encourage this type of behavior Empowers staff members - promotes training and autonomy to perform tasks. Operational Procedures Responsible for compliance with Banking Center standards set forth by senior management including maintaining a well organized and prepared work environment. Schedules staff members to ensure adequate branch staffing at all times. Practices dual control daily for branch opening/closing and ATM/Vault balancing. Ensures that the monthly "Branch Certification" is completed on time and sent to audit. Responds in a timely manner to any open audit issues and ensures controls are or will be in place. Monitors all Teller and ATM differences. Monitors fraud issues proactively through daily review of all overdrafts and uncollected situations. Ensures that all security precautions are functional (dye pack activation, alarm panels) and maintains log of any changes. Ensures that proper cash limits are adhered to. Performs other duties as assigned. Note: Nothing in this job description restricts management---s right to assign or reassign duties and responsibilities to this job at any time. Requirements : 5 years of banking experience at the level of Personal Banker and Assistant Branch Manager, or in a ---back office--- function at a similar level. Previous branch management experience preferred. 3 years of prior supervisory experience. Strong ability to lead and make decisions, detail orientation ability to handle various responsibilities simultaneously. Proven success in business development/sales, prior bank supervisory experience, expertise in daily branch operations (including personal banking and teller departments) and exceptional customer service skills. Associates degree or equivalent in Business or a related field is required. PHYSICAL DEMANDS/WORK ENVIRONMENT: Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Keywords: Byline Bank., Skokie , Senior Branch Manager, Executive , Skokie, Illinois

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