C.S Account Manager

Company: E80 Group
Location: Skokie
Posted on: May 8, 2022

Job Description:

The Customer Service Account Manager is responsible for establishing and maintaining relationships with the assigned accounts. As CSAM at E80 he/she will be responsible to provide the best Customer experience and ensure that customer expectations are exceeded.
Main Responsibilities:
Establish a strong relationship with assigned Accounts
Be the first Point of Contact to the customers for Customer Service Operations, including but not limited to:
Service interventions
Upgrade and retrofit projects
Maintenance
Training
Spare Parts
Responsible for customer satisfaction and revenue & profitability targets
Negotiate pricing and contract terms with customers
Coordinate with internal departments to develop new solutions and generate opportunities
Coordinate activities across different department to ensure outstanding customer experience
Be the liaison between internal stakeholders and customers

Qualifications :
Bachelor's degree in Engineering, Science, Business or equivalent experience preferred
5+ years of experience in account management
Proven Account Management skills
Strong customer orientation
Experience in material handling industry (automated system) preferred
Self-starter, able to manage multiple accounts and projects at once.
Excellent interpersonal and communication skills
Proficiency with Microsoft Office Suite (Excel, Outlook, and Word)
Strong team player
Travel: overnight travel 60-70%
Benefits:
Paid Time Off
Paid holidays
Medical, vision and Dental - self and family
Life insurance
401K matching program
Elettric 80 Inc. is an equal opportunity employer.

Keywords: E80 Group, Skokie , C.S Account Manager, Executive , Skokie, Illinois