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Membership and Wellness Director

Company: YMCA of Metro Chicago
Location: Skokie
Posted on: April 3, 2021

Job Description:

Membership and Wellness Director in Chicago, Illinois - Careers at Lake View YMCA Skip Branding YMCA OF METRO CHICAGO

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    • About The Y. So Much MorePeople know the Y for swimming, water safety and fitness, but that's just part of what we do. About us Our cause Our mission Videos Our history Our leadership Board and Trustee Leadership Association Leadership Branch Leadership Diversity and Inclusion News Member Profiles Annual Reports Press Center Jobs Why Work at the Y? Available Positions Internship Opportunities How to Apply Contact Us Commitment to Integrity and Compliance It's good to belongLearn about one family's YMCA journey to getting healthy and how it helped them get growing closer together. Learn more . close menu
    • Locations
    • Programs Programs & Schedules Health & Wellness Swimming Fitness Sports Family Programs Camps Summer Camp Winter Camp Family Camp Group Retreats & Conferences Camp Locations Child Care & Education Infant Preschool School Age Arts Creative Arts Dance Drama Music Community Services Youth Safety and Violence Prevention Housing Youth & Teen Leadership Membership Policies & Procedures About Your Membership Conduct Program Fees & Policies Facilities Policies Try the Y today. Download our 1-day guest pass and stop by for a day of fitness and fun! Limit 3 guest passes per year. close menu
    • Membership Strong Communities Start Here.At the heart of the YMCA lies the power to transform-both yourself and the world around you. From our exceptional fitness, personal training, sports and aquatics programs, to our extensive preschool and school-age programs, to our fun family and community events, the Y offers an array of options focused on strengthening bodies, minds and communities.Join the Y Membership Benefits Membership Information Rates & Payment Financial Assistance Membership Policies & Procedures Corporate Wellness Program Try the Y today. Download our 1-day guest pass and stop by for a day of fitness and fun! Limit 3 guest passes per year. close menu
    • Get Involved Get InvolvedWhen you are involved with the Y, you help bring about lasting personal and social change. Whether you want to nurture the potential of children, improve your family's health, or give back to your neighbors, your involvement with the Y will positively impact your community.Learn more .Volunteer Spread the Word Share Your Story Donate Vendors and Third Parties Our strength comes from your supportGet involved today and help us make a difference in your community. close menu
    • Donate Join Us in Making and ImpactThere is no other nonprofit quite like the Y. That's because, in neighborhoods across Chicagoland, we have the presence and partnerships to not just promise, but deliver, positive change.Our Cause Donate Your Time - Volunteer Spread the Word Share Your Story For a better us.--- close menu YMCA OF METRO CHICAGO > YMCA OF METRO CHICAGO 1030 W. Van Buren Street,
      Chicago, IL 60607
      tel: 312.932.1200
      toll-free: 800.514.1224
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      • Mobile App BUEHLER YMCA 1400 West Northwest Highway, Palatine, IL 60067
        tel: 847-359-2400 M-F: 5 a.m.-10 p.m.
        Sat: 6 a.m.-7 p.m.
        Sun: 7 a.m.-6 p.m. ELMHURST YMCA 211 W. First St., Elmhurst, IL 60126
        tel: 630-834-9200 M-F: 4:45 a.m.-10 p.m.
        Sat: 6 a.m.-6 p.m.
        Sun: 8 a.m.-6 p.m. FOGLIA YMCA 1025 N. Old McHenry Rd., Lake Zurich, IL 60047
        tel: 847-438-5300 M-F: 5 a.m.-10 p.m.
        Sat: 5:30 a.m.-7 p.m.
        Sun: 6 a.m.-6 p.m. FRY FAMILY YMCA 2120 W. 95th St., Naperville, IL 60564
        tel: 630-904-9595 M-F: 5 a.m.-10 p.m.
        Sat: 5 a.m.-8 p.m.
        Sun: 7 a.m.-8 p.m. GREATER LAGRANGE YMCA 1100 E. 31st St., LaGrange Park, IL 60526
        tel: 708-352-7600 M-F: 4:30 a.m.-10 p.m.
        Sat: 7 a.m.-7 p.m.
        Sun: 8 a.m.-6 p.m. HASTINGS LAKE YMCA 1995 Grass Lake Rd., Lindenhurst, IL 60046
        tel: 847-356-4006 M-F: 5 a.m.-9 p.m.
        Sat: 7 a.m.-6 p.m.
        Sun: 12-5 p.m. HIGH RIDGE YMCA 2424 W. Touhy Ave., Chicago, IL 60645
        tel: 773-262-8300 M-F: M-TH: 5 a.m.-10 p.m. - F: 5 a.m.-9 p.m.
        Sat: 6 a.m.-5 p.m.
        Sun: 7 a.m.-5 p.m. INDIAN BOUNDARY YMCA 711 59th St., Downers Grove, IL 60516
        tel: 630-968-8400 M-F: 5 a.m.-10 p.m.
        Sat: 5 a.m.-6 p.m.
        Sun: 7 a.m.-6p.m. IRVING PARK YMCA 4251 W. Irving Park Rd., Chicago, IL 60641
        tel: 773-777-7500 M-F: 5 a.m.-10 p.m.
        Sat: 5:30 a.m.-6 p.m.
        Sun: 8 a.m.-6 p.m. KROEHLER FAMILY YMCA 34 S. Washington St., Naperville, IL 60540
        tel: 630.420.6270 M-F: 5 a.m.-10 p.m.
        Sat: 5 a.m.-6 p.m.
        Sun: 10 a.m.-6 p.m. LAKE VIEW YMCA 3333 N. Marshfield, Chicago, IL 60657
        tel: 773-248-3333 M-F: 5 a.m.-10:30 p.m.
        Sat: 6 a.m.-7 p.m.
        Sun: 6 a.m.-7 p.m. LATTOF YMCA 300 E. Northwest Highway, Des Plaines, IL 60016
        tel: 847-296-3376 M-F: 5 a.m.-10 p.m.
        Sat: 6 a.m.-6 p.m.
        Sun: 7 a.m.-6 p.m. LEANING TOWER YMCA 6300 W. Touhy Ave., Niles, IL 60714
        tel: 847-410-5108 M-F: 5 a.m.-10 p.m.
        Sat: 5 a.m.-7 p.m.
        Sun: 6 a.m.-5 p.m. McCORMICK TRIBUNE YMCA 1834 N. Lawndale Ave., Chicago, IL 60647
        tel: 773-235-2525 M-F: 5 a.m.-10 p.m.
        Sat: 7 a.m.-7 p.m.
        Sun: 9 a.m.-5 p.m. OSWEGO FAMILY YMCA 160 E. Washington St., Oswego, IL 60543
        tel: 630-551-0797 M-F: 5 a.m.-9 p.m.
        Sat: 6 a.m.-4 p.m.
        Sun: 9 a.m.-2 p.m. RAUNER FAMILY YMCA 2700 S. Western Ave., Chicago, IL 60608
        tel: 773-847-3115 M-F: 5 a.m.-10 p.m.
        Sat: 7 a.m.-5 p.m.
        Sun: Noon-5 p.m. SAGE YMCA 701 Manor Rd., Crystal Lake, IL 60014
        tel: 815-459-4455 M-F: 5 a.m.-10 p.m.
        Sat: 6 a.m.-5 p.m.
        Sun: 6 a.m.-5 p.m. SOUTH CHICAGO YMCA 3039 E. 91st St., Chicago, IL 60617
        tel: 773-721-9100 M-F: 5:30 a.m.-9 p.m.
        Sat: 7 a.m.-5 p.m.
        Sun: Closed SOUTH SIDE YMCA 6330 S. Stony Island, Chicago, IL 60637
        tel: 773-947-0700 M-F: 5:30 a.m.-10 p.m.
        Sat: 6:30 a.m.-6 p.m.
        Sun: 10 a.m.-5 p.m. WEST COMMUNITIES YMCA 6235 S. Homan Ave., Chicago, IL 60629
        tel: 773-434-0300 M-F: 6:45 a.m.-9:30 p.m.
        Sat: 9 a.m.-3 p.m.
        Sun: 10 a.m.-2 p.m. Y SPORTS COMPLEX 31W290 Schoger Dr., Naperville, IL 60564
        tel: 630-585-5100 M-F: 5-11 a.m. - 3-10 p.m.
        Sat: 7 a.m.-6 p.m.
        Sun: 11 a.m.-6 p.m. YMCA CAMP DUNCAN 32405 North Highway 12, Ingleside, IL 60041
        tel: 847.546.8086 YMCA CAMP INDEPENDENCE 32405 North Highway 12, Ingleside, IL 60041
        tel: 847.546.8086 YMCA CAMP MACLEAN 31401 Durand Avenue, Burlington, WI 53105
        tel: 262.763.7742 M-F: 8 a.m.-4:30 p.m.
        Sat:
        Sun: YMCA CAMP PINEWOOD 4230 Obenauf Road, Twin Lake, MI 49457
        tel: 231.821.2421 YMCA FAMILY CAMP NAWAKWA 13400 Camp Nawakwa Lane, Lac du Flambeau, WI 54538
        tel: 715.588.7422
        • Programs and Schedules
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        • Membership
        • Contact us Powered by Translate -- 2016 YMCA OF METROPOLITAN CHICAGO - Terms of Use - YMCA Employees - Site Feedback Membership and Wellness Director in Chicago, Illinois - Careers at Lake View YMCA Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! Membership and Wellness Director Company : Name Linked Lake View YMCA Job Locations US-IL-Chicago Location : Address 3333 N. Marshfield Category Sales/Membership Services Schedule Flexible scheduled required ID 2021-13420 Hours Full-time Make A Difference In Your Community!-- The Lake View YMCA is hiring a full-time Membership and Wellness Director to oversee all aspects of the Membership Department, including membership, fitness, and customer retention. The Lake View YMCA is a community-focused nonprofit that is part of the YMCA of Metropolitan Chicago. Located in Chicago, IL, the Lake View Y offers a variety of impactful programming to all ages and families. Following the Y's impact for more than 150 years, the mission of the YMCA of Metro Chicago is to develop strong children, families, and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness, and healthy living.-- As a Membership and Wellness Director, you will directly supervise the Member Acquisition Specialist, front desk staff, and Fitness team. You will be responsible for scheduling all member benefit areas, and leading the Membership Department and team in driving the center member experience, increased memberships, program retention and membership sales. Responsibilities:-- Operations Management--
          • Oversee all aspects of membership acquisition, retention, Kids Zone, customer experience, pool/gym usage (lifeguard, group fitness, PT), and rentals.
          • Leads center marketing efforts, including driving frequent/regular web and social media communications.
          • Directly supervise Member Acquisition Specialist, front desk staff, and Fitness team.
          • Motivate many kinds of direct reports and cross-functional team members; create a climate in which people want to do their best; empower others to operate within established standards; invite input, share ownership and visibility.
          • Localize and implement Metro-provided member outreach/relationship and development initiatives.
          • Collaborate with directors to ensure a seamless transition of new members and consistent member experience for all members.
          • Uses membership data to plan, execute tactics, and assign tasks to staff that address prospective and current members' needs to get and keep members engaged.
          • Drive revenue and manage expenses against budget expectations.
          • Understands members' needs and connects them to programs, services, and other members that meet their needs.
          • Additional duties include: providing tours, managing service requests, following up on prospective members, and facilitate new member orientation.
          • Support the mission and strategic plan of the YMCA through projects and other responsibilities as assigned. Team Management--
            • Provide professional development to team members to enhance staff learning, career development, and operational effectiveness.
            • Facilitate all-staff meetings and in-services, providing staff with development and training opportunities monthly.
            • Monitor and evaluate team goals and performance standards.
            • Establish specific, measurable performance standards for staff and communicate expectations to staff through various platforms.--
            • Identify, manage, and motivate a high-performing team that accomplishes program objectives.
            • Evaluate team members and provide coaching and intervention, as necessary. Coach, mentor, and develop team members to optimize performance.
            • Hire, onboard, and train team members; provide ongoing training and development per program standards; ensure staff is compliant with required training and certifications.
            • Recruit, supervise, and manage the performance of staff and volunteers in collaboration with the leadership team.
            • Manage time and attendance for current staff, ensuring that time is accurately recorded in the HRIS system. Minimum Requirements & Preferred Qualifications:
              • Bachelor's Degree in Business, Marketing or related field or equivalent
              • 3 to 5 years or more of customer service and 3 to 4 years of supervision/leadership experience.
              • Demonstrated member relations/customer service skills and skilled in problem-solving and complaint resolution.
              • Intermediate proficiency in Microsoft Office (e.g. Word, Excel), email; ability to learn and adapt to new technology.
              • Budget and expense management experience, with the ability to assist in managing budgets to plan
              • Ability to lead, motivate and support a diverse, high-performing team, including identifying, selecting, onboarding, developing, and evaluating team members.
              • Outstanding written/verbal communications with the ability to adapt the message to an audience
              • Demonstrated interpersonal skills to effectively build and maintain relationships with members, team members, and other stakeholders and constituents.
              • Ability to organize and prioritize multiple, competing for priorities to maximize personal and team effectiveness.
              • Commitment to, and a passion for, the YMCA of Metro Chicago's mission.
              • Ability to lead, motivate and support a diverse, high-performing team, including identifying, selecting, onboarding, developing, and evaluating team members.
              • Meet physical qualifications required as outlined in the job description. The YMCA will provide reasonable accommodations for persons with disabilities. All YMCA of Metropolitan Chicago employees are required to support the YMCA's commitment to child abuse prevention by:
                • Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor
                • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
                • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
                • Completing all child abuse prevention training as required Options Apply for this job online Apply Share Refer this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... We are proud to be an EEO/AA employer M/F/D/V. Employment is subject to a background check. Application FAQs Software Powered by iCIMS
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Keywords: YMCA of Metro Chicago, Skokie , Membership and Wellness Director, Executive , Skokie, Illinois

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