Service Advisor

Company: Castle of Chicagoland
Location: Downers Grove
Posted on: April 3, 2026

Job Description:

Great Service Advisors don't just write RO's they cultivate and nurture customer relationships. We are building something special at Genesis of Downers Grove, and want you to be a part of it. What We Offer: - Top-tier compensation - Career growth opportunities - Supportive leadership The opportunity is here at our brand-new facility – are you ready? What You’ll Do: As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores. What’s In It For you: 401(K) with company match Major medical (50% employee paid premium), Dental, Vision insurance options Voluntary Benefits (Accident, Critical Illness, Disability, and more) Life Insurance Paid Time Off Employee vehicle purchase discounts Career advancement What You’ll Bring to the Team: Previous Service Advisor/Writer experience, minimum of 2 consecutive years Genesis experience is preferred Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license Service Advisor: $61K - $83K To learn more about us visit: https://jointeamcastle.com/ We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Castle of Chicagoland, Skokie , Service Advisor, Customer Service & Call Center , Downers Grove, Illinois