Customer Service Supervisor
Company: CONN-SELMER INC
Location: Elkhart
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: At Conn Selmer,
we're passionate about music and dedicated to producing the
highest-quality instruments for musicians of all skill levels. As a
member of our organization, we seek candidates who possess the
following values: Integrity, Excellence, Teamwork, Inclusivity, and
Innovation. Please see our Conn Selmer website (www.connselmer.com)
for more information about who we are. The Customer Service
Supervisor is responsible for overseeing priorities and workloads
and supporting assigned customer service team. Drive process and
individual performance improvement within the customer service
team. Build and maintain strong, effective customer relationships.
Their actions and duties should support and help drive sales
growth. Encourage an environment centered around continuous
improvement. Responsibilities: Customer Service Management Coach
and Mentor team members on effective customer service techniques
Monitor Team KPI’s to ensure processes are followed efficiently and
effectively Serve as an escalation point for Customer Service
Representatives to resolve issues with customers Conduct meetings
with staff to ensure concerns are managed, and ideas are encouraged
Understand the needs of customers both internal and external, and
other cross-functional teams Learn from our mistakes through root
cause investigation, encouraging continuous improvement Encourage
team members to promote and upsell Conn-Selmer products and
services. Monitor and approve team member timecards in Paylocity
according to timelines provided Order Management Serve as an
escalation point for technical issues or policy concerns related to
order entry Monitor Order file to ensure timely and accurate
processing Additional Responsibilities Attend training seminars as
assigned to ensure continued growth and learning Manage customer
feedback, look for opportunities to use that to improve Customer
Experience Perform other duties as assigned Qualifications and
Requirements: B.S. degree in Business or related field/engagement
and 2 years experience in Customer Service or similar field Music
degree or some music training or instrumental music background
preferred Must be able to hold self and team accountable as well as
hold other departments accountable Proficient in use of computer
programs including, but not limited to MS Outlook, Excel, Word,
Powerpoint Excellent verbal and written communication skills
Excellent telephone etiquette Excellent planning/organizational
skills with strong attention to detail and the ability to meet
tight timelines Ability to work extra hours as needed Requires long
periods of sedentary work Requires repetitive upper body movement –
keyboard use Visual and hearing acuity Occasional independent
travel required (10%) Requirements:
Keywords: CONN-SELMER INC, Skokie , Customer Service Supervisor, Customer Service & Call Center , Elkhart, Illinois
