Policy Processing Representative

Company: AMERICAN FREEDOM INSURANCE
Location: Mount Prospect
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: What You’ll Do As the first point of contact for our customers, you’ll ensure they receive outstanding support: Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats Data Entry: Accurately gather, process, and enter customer and agent information into our systems Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience Requirements: What We’re Looking For We’re seeking a bilingual (Spanish-English) Customer Service Representative who thrives on assisting customers, handling inquiries, and keeping operations running smoothly. If you’re organized, dependable, and confident on the phone, this role is a great fit for you. Degree Highly preferred Insurance Industry experience preferred Fluent in Spanish and English Strong attendance record and dependability Customer service, call center, or collections experience preferred Detail-oriented with clerical and data entry skills Excellent communication and phone etiquette Comfortable multi-tasking in a fast-paced environment Proficient PC skills with a typing speed of at least 30 WPM Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you Competitive Salary: Rewarding your expertise and experience Financial Security: 401K with up to a 6% company match Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A Superior rating by A.M. Best Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO Employee Recognition: We celebrate work milestones to show appreciation for your contributions Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

Keywords: AMERICAN FREEDOM INSURANCE, Skokie , Policy Processing Representative, Customer Service & Call Center , Mount Prospect, Illinois