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Office Assistant/Customer Service Associate

Company: Topline HVAC
Location: Skokie
Posted on: May 11, 2022

Job Description:

TOPLINE is growing and we are hiring for a Customer Service Support Assistant in our Skokie Office. Monday-Friday and Must be willing to work Saturdays (ON CALL) and Afternoons when needed. Brief Description: Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they're still satisfied with any purchases Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a client's or customer's questions Escalating queries and concerns Troubleshooting common issues with a product or service Working with a team of CSRs and other departments to find appropriate solutions Customer Service Acquire full knowledge of all Programs Work with customers and sales team to resolve issues Collaborate with Production Team to resolve issues Form professional relationships with customers Follow up with claims to check on the status and relay messages onto the appropriate individual(s) Administrative Tasks: Manages main phone line and transfers calls Maintain updated records Additional responsibilities and duties as required to support the team when requested Qualifications: Excellent computer skills MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive, Excellent verbal and telephone skills Strong problem-solving skills Attention to detail Excellent written and verbal communication skills Planning and organization skills Professionalism and integrity Teamwork and relationship-building Results oriented Customer Service Representatives need a variety of skills and qualifications to succeed, including: Interpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls and/or emails daily Ability to share work among a customer service team Attentiveness and patience Time-management skills Ability to find the positive in any situation PLEASE SEND RESUME WITH AVAILABILTY Job Types: Full-time, Part-time Pay: $15.00 - $17.00 per hour Schedule: 8 hour shift Day shift On call Weekend availability Supplemental Pay: Commission pay Ability to commute/relocate: Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required) Experience: Customer Support & Client Services Occupations: 1 year (Preferred)...

Keywords: Topline HVAC, Skokie , Office Assistant/Customer Service Associate, Administration, Clerical , Skokie, Illinois

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