Relationship Banker

Company: First Bank Chicago
Location: Skokie
Posted on: November 16, 2023

Job Description:

Basic Function
Serves as a proactive member of the Community Banking team by being the initial sales and service contact for new and existing clients. Provides friendly, professional services to Bank clients by conducting appropriate transactions and relevant trouble shooting. Effectively manages existing client books of business to support the retention and growth of profitable client relationships. Develops new and existing client relationships by educating prospects and clients about the features and benefits of the Bank's consumer and business products; understands the respective needs of clients and prospects.
Essential Duties

Client Development

Proactively deepens customer relationships by meeting their needs through additional products and services. Actively refers clients to other areas for additional needs as well as successfully identify and develop prospects into new relationships
Successfully onboards all new clients by cross-selling entire suite of products such as Online and Mobile Banking, etc.
On a regular basis, follow up with clients and seek out new opportunities based on client's needs including recommending product solutions (including cross sales)
Partners with other bank employees developing, communicating and implementing the sales strategy in order to meet/exceed business objectives and exchanges leads/referrals. Conducts joint outside sales calls with employees at prospects or clients places of business


Client Service and Maintenance

Open new personal and business accounts
Perform maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.
Counsel clients on their financial needs making recommendations where necessary and appropriate
Resolve client issues in a tactful and professional manner
Assist with clients Home Equity Applications
Review overdrafts and assist management in sound decisions
Assist in any other client services that may arise including support for other Bank departments as required


Banking Product Knowledge

Have full knowledge of all consumer and business banking product features and benefits included but not limited to demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of Credit
Understand the titling and structuring of various types of accounts
Having a basic knowledge of other products the Bank offers and how to effectively work with other departments to deliver those products to clients
Responsible for increasing knowledge for various product type to client base


Compliance/Risk

Adhere to compliance policies/procedures and internal controls
Assist with any compliance monitoring necessary
Support the Bank's efforts to ensure successful CRA results by participating in any Bank sponsored CRA activities when available
Address CIP due diligence exceptions related to account opening within 30 days


Perform all essential Teller duties

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
Process savings withdrawals and cash checks: verify endorsements, receive proper identification and ensure validity
Issue personal money orders and cashier's checks
Buy and sell currency from the vault as necessary to ensure cash limits are not exceeded
Accept loan payments: verify payment amount and issue receipts
Log and process mail
Prepare/change currency orders for business clients and roll coin
Gather CTR information
Redeem savings bonds
Balance of cash drawer and cash recycler
Process: Wire Transfers, Bond Coupons & Foreign Checks
Sell/Buy Foreign Currency
Wire Log
Foreign Drafts
Sending Savings Bonds to Fed for Redemption
Sell: MasterCard Gift Cards
Perform Cash Audits with Teller Manager


Responsible for ATM/Debit Card duties such as

Guide new clients through the entire card application process and perform any relevant troubleshooting for existing cardholders whenever necessary
Make adjustments as needed to client ATM/Debit card files:

Add/remove accounts linked to cards
Re-Order or replace (lost/stolen) cards
Handle requests for card limit increase and/or change of address


Update and maintain appropriate ATM/Debit logs as needed:

Lost/Stolen Log
Compromised Card Log
Card Limit Increase Log
30-Day Address Change Log


Place miscellaneous addenda on accounts linked to cards for cardholders travelling internationally, as well as for closed accounts
Ensure proper functionality of cards for clients who are travelling internationally through the adjustment of settings in Client-Central
Maintain the accuracy of card file folders through regular file maintenance
Process various daily, monthly, and periodic reports


Perform additional duties such as

Attend monthly meetings
Order and arrange supplies
Support Community Banking Department in any capacity necessary



Nonessential Duties

Other duties as assigned

Knowledge, Skills & Abilities

Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with clients at all times
Enjoy working with the public
Strong verbal and written communication skills
Current and remains up to date in relevant technology and systems
Strong level of accuracy and detail oriented
Ability to be flexible and to multi-task on a regular basis
Strong knowledge of bank deposit products & regulations
Good problem-solving skills

Training & Experience

High school diploma or GED, college graduate preferred
Microsoft proficiency
2 - 3 years previous banking experience
Additional training/education helpful
Fiserv application helpful

First Bank Chicago is an Equal Opportunity Employer: disability/veteran
Crain's Chicago Best Places to Work2018 - 2019 - 2020 - 2021 - 2022

Keywords: First Bank Chicago, Skokie , Relationship Banker, Accounting, Auditing , Skokie, Illinois