Relationship Banker
Company: First Bank Chicago
Location: Skokie
Posted on: November 16, 2023
|
|
Job Description:
Basic Function
Serves as a proactive member of the Community Banking team by being
the initial sales and service contact for new and existing clients.
Provides friendly, professional services to Bank clients by
conducting appropriate transactions and relevant trouble shooting.
Effectively manages existing client books of business to support
the retention and growth of profitable client relationships.
Develops new and existing client relationships by educating
prospects and clients about the features and benefits of the Bank's
consumer and business products; understands the respective needs of
clients and prospects.
Essential Duties
Client Development
Proactively deepens customer relationships by meeting their needs
through additional products and services. Actively refers clients
to other areas for additional needs as well as successfully
identify and develop prospects into new relationships
Successfully onboards all new clients by cross-selling entire suite
of products such as Online and Mobile Banking, etc.
On a regular basis, follow up with clients and seek out new
opportunities based on client's needs including recommending
product solutions (including cross sales)
Partners with other bank employees developing, communicating and
implementing the sales strategy in order to meet/exceed business
objectives and exchanges leads/referrals. Conducts joint outside
sales calls with employees at prospects or clients places of
business
Client Service and Maintenance
Open new personal and business accounts
Perform maintenance on accounts including, but not limited to, name
and address changes, account renewals, signer and beneficiary
updates, etc.
Counsel clients on their financial needs making recommendations
where necessary and appropriate
Resolve client issues in a tactful and professional manner
Assist with clients Home Equity Applications
Review overdrafts and assist management in sound decisions
Assist in any other client services that may arise including
support for other Bank departments as required
Banking Product Knowledge
Have full knowledge of all consumer and business banking product
features and benefits included but not limited to demand deposits,
savings, certificates of deposits, IRAs, Online and Mobile Banking,
Home Equity Lines of Credit
Understand the titling and structuring of various types of
accounts
Having a basic knowledge of other products the Bank offers and how
to effectively work with other departments to deliver those
products to clients
Responsible for increasing knowledge for various product type to
client base
Compliance/Risk
Adhere to compliance policies/procedures and internal controls
Assist with any compliance monitoring necessary
Support the Bank's efforts to ensure successful CRA results by
participating in any Bank sponsored CRA activities when
available
Address CIP due diligence exceptions related to account opening
within 30 days
Perform all essential Teller duties
Receive checking and savings deposits: verify cash and
endorsements, receive proper identification for cash back, and
issue receipts of deposit
Process savings withdrawals and cash checks: verify endorsements,
receive proper identification and ensure validity
Issue personal money orders and cashier's checks
Buy and sell currency from the vault as necessary to ensure cash
limits are not exceeded
Accept loan payments: verify payment amount and issue receipts
Log and process mail
Prepare/change currency orders for business clients and roll
coin
Gather CTR information
Redeem savings bonds
Balance of cash drawer and cash recycler
Process: Wire Transfers, Bond Coupons & Foreign Checks
Sell/Buy Foreign Currency
Wire Log
Foreign Drafts
Sending Savings Bonds to Fed for Redemption
Sell: MasterCard Gift Cards
Perform Cash Audits with Teller Manager
Responsible for ATM/Debit Card duties such as
Guide new clients through the entire card application process and
perform any relevant troubleshooting for existing cardholders
whenever necessary
Make adjustments as needed to client ATM/Debit card files:
Add/remove accounts linked to cards
Re-Order or replace (lost/stolen) cards
Handle requests for card limit increase and/or change of
address
Update and maintain appropriate ATM/Debit logs as needed:
Lost/Stolen Log
Compromised Card Log
Card Limit Increase Log
30-Day Address Change Log
Place miscellaneous addenda on accounts linked to cards for
cardholders travelling internationally, as well as for closed
accounts
Ensure proper functionality of cards for clients who are travelling
internationally through the adjustment of settings in
Client-Central
Maintain the accuracy of card file folders through regular file
maintenance
Process various daily, monthly, and periodic reports
Perform additional duties such as
Attend monthly meetings
Order and arrange supplies
Support Community Banking Department in any capacity necessary
Nonessential Duties
Other duties as assigned
Knowledge, Skills & Abilities
Maintain friendliness and professionalism through the proper use of
tact & diplomacy when dealing with clients at all times
Enjoy working with the public
Strong verbal and written communication skills
Current and remains up to date in relevant technology and
systems
Strong level of accuracy and detail oriented
Ability to be flexible and to multi-task on a regular basis
Strong knowledge of bank deposit products & regulations
Good problem-solving skills
Training & Experience
High school diploma or GED, college graduate preferred
Microsoft proficiency
2 - 3 years previous banking experience
Additional training/education helpful
Fiserv application helpful
First Bank Chicago is an Equal Opportunity Employer:
disability/veteran
Crain's Chicago Best Places to Work2018 - 2019 - 2020 - 2021 -
2022
Keywords: First Bank Chicago, Skokie , Relationship Banker, Accounting, Auditing , Skokie, Illinois
Click
here to apply!
|